Clark Hill PLC Position Description
Position: Accounts Receivable Specialist
Reports To: Collections Manager
Position Type: Non-Exempt
Position Summary:
We are seeking a competent Collection Specialist to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills and an ability to work independently.
Responsibilities
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take action to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
Skills
- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Familiarity with laws related to debt collection (e.g. FDCPA)
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- High school diploma with a minimum of 5 years of related professional experience in a legal, collection, or customer service capacity.
Minimum Requirements:
Flexibility to work mandatory overtime during the 4th Quarter.
Strong customer service skills and a pleasant telephone demeanor.
Strong analytical and research skills.
Ability to effectively manage multiple tasks through organizational and prioritization skills.
Must display good judgment and sound decisions.
Must be flexible to change and be an enthusiastic supporter of departmental goals.
Must be focused and persistent, with a willingness to ask direct questions.
High competency with Windows functionality and Microsoft Office software, including Outlook, Word, and Excel.
Preferred Requirements:
Associate/Bachelor's Degree in Accounting, Business, Finance, or a related discipline.
Experience with Elite accounting and/or ARCS collections software.
Prior experience as a professional skip tracer or legal research assistant for the identification of new addresses, contact numbers, and asset identification.
Working Relationships:
Must possess excellent interpersonal skills, including clear and professional verbal and written communication; strong relationship-building ability to facilitate long-term relationships with all levels of client and Firm management.
Must be a flexible and independent worker with high energy, self-motivation, enthusiasm team spirit, and a service-oriented mindset.
Must display the ability to thrive under high-pressure situations or deadlines, with a willingness to ‘go the extra mile’.