Administrative Assistant / Customer Service

TITLE: Administrative Assistant / Customer Service 

REPORTS TO: Team Lead Attorney

SALARY: Competitive salary commensurate with experience 

POSITION/TYPE: Non-Exempt

REQUIREMENTS: High School Diploma and minimum of 1 year customer service experience

PREFERRED: Paralegal certificate or associate degree

“MIKE’S GOT THIS!” – DiPasquale Moore is a premier personal injury law firm headquartered in the heart of Kansas City, Missouri. Founded in 2013 by Mike DiPasquale and Jason Moore, the firm has and continues to grow, as we provide our clients with the professionalism and compassionate legal representation after a traumatic and sometimes life altering event of a personal injury.

Job Overview:

As an Administrative Assistant / Customer Service, your main role will be supporting our Attorneys in their work. You will work closely with a team of Attorneys from the beginning of a case through the end. Excellent communication skills and phone etiquette is a MUST in this role, as clients will need to be updated frequently on the status of their cases.

Duties & Responsibilities:

• Provide customer service to clients daily
• Manage an average case load of 200+ cases

• Draft and submit letters of representation for various Insurance types
• Prepare demands
• Review medical records
• Draft correspondence
• Consistently review entire caseload from start to finish

Knowledge and Skills:

• Ability to excel in a fast-paced work environment
• Excellent grammar, punctuation, spelling, and organizational skills
• Multi-tasking – juggling multiple responsibilities at once with the ability to jump back and forth and effectively complete these tasks one right after the other
• Strong teamwork and interpersonal skills
• Diligence – honoring deadlines, keeping promises, and maintaining standards to provide phenomenal customer service to all clientele
• Outstanding time management and prioritizing tasks

Employee Perks:

• Benefits package – Health, Vision & Dental Insurance
• 401(k) matching retirement plan – up to 4%
• 3 weeks (120) hours of PTO
• Paid Holidays
• Work/Life balance – doing the job you love, with great people and NO long, crazy hours!
• FREE on-site parking garage
• Stability - Become an integral member of an energetic team in a growing law firm

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

DiPasquale Moore, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.