Admission Specialist, ESOL - Lowell, MA

The mission of the International Institute of New England (IINE) is to create opportunities for refugees and immigrants to succeed through resettlement, education, career advancement and pathways to citizenship. One of the oldest and largest human services organizations for New Americans in the region, IINE serves more than 4,000 people each year in Boston and Lowell, Massachusetts, and Manchester, New Hampshire. Our programs include case management, youth and family services, English for Speakers of Other Languages (ESOL), employment and skills training, and immigration legal services.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving new Americans.

Overview

The Admissions Specialist is responsible for the recruitment and enrollment processes for new students, as well as the administration of required language assessments. All students would be recruited from a family shelter.

Position: Admissions Specialist

• Department: Education (ESOL)


• Reports to: Education Program Manager


• Supervises: N/A


• Status: Non-Exempt, Full-Time


• Location: Lowell, MA


• Position Format: Hybrid


• Pay: $24.04/hour

Benefits:

Full-time employees will be eligible for all benefits including vacation, personal, sick days and twelve paid holidays. You may participate in all benefit programs that IINE establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, IINE offers medical, dental and vision. Company-paid life insurance, company-paid short-term disability (STD), long-term disability (LTD), accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 403(b) with company match plan(s) pursuant to the terms and conditions of company policy and the 403(b)-plan document. Other perks such as discounts through our vision plan, fitness reimbursement and more.

Responsibilities

• Interview, enroll and start prospective students in work readiness focused ESOL classes.


• Assist in developing recruitment strategies and in monitoring student enrollment, retention, and attrition trends.


• Go on site to EA shelter sites to conduct recruitment activities including scheduling, enrollment processes, administering language assessments (such as Best Plus 2.0), and all other admissions procedures.


• Maintain student files and lead trackers via multiple databases such as Apricot social solutions, Laces Literacy Pro, and Excel.


• Attend professional development workshops with adult educators across the state.

Required Skills/Abilities

• Outstanding communication skills, both written and oral.


• Ability to be creative in finding ways to communicate with diverse clientele.


• Ability to work independently as well as with colleagues.


• Experience conducting assessments, such as Best Plus 2.0 and TABE preferred.


• High level of discretion and professionalism in dealing with confidential client information.


• Proficient in Microsoft Office and other software platforms.


• Bilingual and bicultural experience a plus.


• Ability to work a flexible schedule that may include day and evening hours.


• Strong multi-tasking and time management skills.


• Access to reliable transportation to family shelter and Boston office

Education & Experience

• BA in Education or related field required.


• Minimum one year of experience in program administration or direct service with adult immigrant students.

Work Environment Conditions

• May require occasional night work.


• Exposure to bright, overhead office lighting, use of office technology such as laptops, printers, mail machines and other in-office equipment.


• Frequent interactions with students and colleagues.

Physical Demands

• Occasional lifting, pushing, and pulling materials (boxes, equipment) of 50 pounds or more.


• Continuous sitting (or standing) at a desk for long periods of time.


• Frequent bending, reaching overhead, and reaching at or below shoulder level required.


• Ability to view computer screens for extended periods of time.

Covid-19 Policy

IINE does not require applicants for most positions to show proof of Covid-19. Some federal contracts, however, require IINE staff to show proof of Covid-19 vaccination, and some immigration status adjustments, such as a Green Card, require proof of Covid-19 vaccination as well. Consequently, for some positions, IINE staff may be required to show proof of vaccination, and in others, IINE staff will be supporting clients who are required by law to have proof of vaccination in order to adjust their status in the United States.

US Work Eligibility Notice

This position requires lawful authorization to work in the United States, and IINE is unable to provide visa sponsorship in connection with this.