Billing Operations Training Administrator

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Finance Operations department in our Chicago office as a Billing Operations Training Administrator.

The Billing Operations Training Administrator, under the direction of the Billing System and Quality Control Manager, is responsible for providing education and information to further the pursuit of sustained service and operational excellence within the U.S. Billing Function.  Key responsibilities include developing and leading training and quality assurance programs, expanding departmental knowledge sharing and supporting departmental initiatives.   Additionally this role will assist as needed with projects, from gathering key information needed to start a project, to working with project managers to execute project.  This role should continually aide in moving the department forward, in an effort to make it successful and continually effective.  This is a highly visible role that heavily entails preparing and organizing materials, conducting training and orientation sessions, fortifying compliance with established standards and interfacing with partners and administrative personnel, all while upholding the highest level of quality.

Essential Functions:  

General:

• Supports the development and implementation of training materials
• Aids in developing, refining and organizing billing process documentation
• Supports and leads training and communication for system upgrades and implementations
• Contribute to and lead new hire training for Billing Operations as needed
• Creates and maintains a repository for departmental policies and standards
• Maintains departmental website’s content
• Makes recommendations and helps as needed, to provide training/orientation sessions for partners/billing staff/secretaries and others on relevant billing topics and activities
• Develops, implements and oversees a departmental cross training platform
• Aids in developing a billing quality assurance platform
• Leads or supports projects and other tasks as assigned
• Makes recommendations for projects and initiatives to further the department
• Performs other duties as assigned

Tactical

• Maintains expertise on The Firm’s Billing and Ebilling Platform
• Knows and understands critical billing needs of attorneys and applies to departmental strategies and activities
• Maintains an understanding of both the Firms and the Departments processes, practices and policies

Education/Training/Certifications:

• Bachelor’s degree in accounting or finance preferred. Comparable accounts payable and billing experience may be substituted for bachelor’s degree 

Professional Experience:

• Aderant Expert experience preferred.
• Legal Billing experience preferred
• Working knowledge of General ledger and Accounting practices preferred

Technical Skills:

• Proficiency in Microsoft Office products

Performance Traits:

• Strong written and verbal communication skills. Be able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
• Self-starter with a high level of initiative. Work well as an independent contributor
• Excellent follow-through skills, strong attention to detail, solid strategic thinking and problem-solving ability
• Ability to analyze reports and other accounting data and both understand and interpret results accurately
• Handle multiple priorities and projects while maintaining a high level of timely customer service and accuracy of work product
• Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
• Strong customer service skills, able to anticipate needs and exercises independent judgment
• Inherently self-reflective, collaborative and team-oriented
• Maintain confidentiality and exercises discretion
• Strong attention to detail and organizational skills
• Ability to work under pressure and meet deadlines with shifting priorities
• Must be able to work under stressful conditions meeting multiple deadlines

Physical Requirements:  

• May require occasional lifting of up to 20 lbs.

The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401 (k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.

Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email uslateralrecruiting@mayerbrown.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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