Civil Case Manager Lead

The Jeffcoat Firm is committed to helping everyday people in crisis, and CEO Michael Jeffcoat’s mission is to provide unmatched legal services to people in South Carolina. The employees of The Jeffcoat Firm are ambitious, resilient, self-starters with a passion for taking excellent care of clients and each other.  

The Civil Case Manager Lead plays a critical role in supervising the administrative responsibilities of the Civil Case Manager team. This individual will serve as a point of contact for team members, ensuring workflows are efficient and aligned with the firm's goals. While maintaining their own caseload, the Team Lead will oversee team performance, address administrative challenges, and ensure compliance with the firm's policies and procedures. 

 What you'll be doing:  

• Maintain an individual caseload and job duties of the Civil Case Manager position. Including, but not limited to, documenting case actions, interacting with clients to provide updates, assist with medical treatment, and educate on the personal injury process, while reviewing evidence, medical records, and drafting demands. Additionally, handles lien negotiations and collaborates with firm staff to ensure timely and effective client service. 
• Ensure the team is in compliance with firm policies, procedures, and case deadlines. 
• Act as a liaison between the Civil Case Manager team and management, communicating updates and addressing concerns. 
• Provide constructive feedback and recommendations to management regarding team performance. 
• Audit team members' timecards for accuracy and compliance with company policies. 
• Approve and manage time-off requests to ensure adequate team coverage. 
• Support team members in managing complex or high-priority cases. 
• Attends required morning and monthly meetings. 
• Performs other job duties and responsibilities as assigned. 

 Who you are:  

•  High School Diploma or GED required.
• Previous supervisory or leadership experience is strongly preferred.
• At least 3 years of proven experience as a Case Manager or Paralegal.
• Strong organizational, problem-solving, and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficient in case management software (e.g., Litify) and Microsoft Office Suite.
• Capable of balancing individual caseload responsibilities with supervisory duties.

Why you’ll love it here: 

• Competitive annual salary.
• Enjoy a comprehensive benefits package including medical, dental, and vision coverage. Take advantage of parental leave & a 401k plan with an employer contribution.  
• Recharge with our generous vacation policy, including 12 paid holidays. 
• Our Firm believes in making our community a better place and paying all successes forward. We offer 8 hours of volunteer time off per quarter. 
•  We provide supportive leadership, expect accountability and transparency, and focus on outreach.  

 The Jeffcoat Firm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact Talent Acquisitions at hiring@thejeffcoatfirm.com.