Client Advocate

Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm offering rewarding work with a focus on disabled military veterans and their families, as well as a wide range of other individuals who have been denied life, health, and disability benefits. 

We are currently seeking a compassionate and empathetic Client Advocate with a background in social work to join our team. This position plays a critical role in supporting our clients by answering their questions, providing updates, and ensuring they receive the highest level of care and service.

Position Summary:

The Client Advocate will serve as the first and main point of contact for our disabled veteran clients and their families in the Veterans Practice Group. This role involves managing a high volume of client calls and correspondence (email & regular mail), providing timely updates on their cases, answering questions, and ensuring that all communications are clear, professional, and supportive. A successful candidate will be responsible for ensuring that forms and casework are completed, case notes are accurately updated in CCK's case management system, and all client questions and concerns are addressed in a timely fashion following CCK’s policies.

Responsibilities:

• Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions
• Utilize internal systems to retrieve relevant information and provide accurate status updates
• Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
• Draft basic forms
• Draft written correspondence to clients and VA
• Update CCK's case management program files with all client conversations, pertinent correspondence, and information
• Attend training sessions as directed by the supervisor
• Assist with the training of new Client Advocate/Paralegals as needed

• Bachelor's Degree in Social Work
• Internship or professional work experience in social work, counseling, or client services is a plus
• Familiarity with social work practices, including empathetic communication and conflict resolution strategies
• Excellent verbal and written communication skills with the ability to explain complex information in a clearly and empathetically.
• Proven experience in conducting professional phone conversations and communicating sensitive or confidential information
• Ability to make sound judgments and decisions
• Detail-oriented with the ability to prioritize tasks and meet deadlines
• Comfortable working independently and as part of a team
• Knowledge of Microsoft Office, Outlook, and Adobe Acrobat
• Fluency in English; Bilingual in Spanish is a plus

Work Schedule/Hours:

• This is a full-time position, Monday through Friday. You may choose one of the following shifts: 8:00-4:30pm ET, 8:30 – 5:00pm EST, or 9:00 – 5:30 EST with a 30-minute lunch period.

Compensation & Benefits:

• Budgeted starting annual salary is $42,500
• CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!) and other wellness benefits
• Gym membership reimbursement
• 15 days of PTO (increasing over time) plus 13 paid company holidays in 2024
• 35 Work from Home Days per year that can be used for any reason
• 401k matching
• Paid Parental Leave

Additional Details:

• This role can be in the office in Providence, RI, or remote in the following states: CO, CT, FL, GA, MA, NJ, RI, SC, TX, UT
• Remote work is full-time work without distractions. A minimum of 30 Mbps upload internet speed is required for this position. 
• 1-month of paid training and routine refresher training will be provided.
• Please include a resume and cover letter to be considered.
• Later stages of the interview process include an assessment, internet speed test, and reference check.

CCK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you are passionate about assisting our Veterans Practice Group and providing high-quality service to our clients, we encourage you to apply for this exciting opportunity.

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