Client Services Paralegal

Are you a motivated individual seeking to join the Client Services Team at Harding Mazzotti, LLP in Albany, NY? This position presents an excellent chance to explore the legal field, with opportunities for professional growth and advancement!

Key Points:

Job Title: Paralegal - Client Services

Location: Albany, NY, US

Available Shifts: Full-time daytime shifts from either 9:30 am - 6:00 pm or 8:30 am - 5:00 pm (includes a 30-minute lunch break). Possibility of night and weekend shifts following completion of training.

Additional Details: No prior experience in a law firm is necessary - all essential training is provided and compensated for.

Essential Functions:

• Respond to incoming phone calls, initiate outbound follow-up, and address inquiries through live chat and website submissions
• Use the electronic case management system to open new cases and schedule follow-up tasks when necessary
• Conduct meetings with individuals who visit in person to collect essential details for evaluating their eligibility based on the firm's criteria
• Perform any additional tasks as assigned

To qualify for the Client Services Paralegal position at Harding Mazzotti, LLP in Albany, NY, US, you should have:

• A strong understanding of PC applications, including Windows, and Microsoft Office.
• Exceptional organizational skills to excel in this role.
• Problem-solving abilities are a must for this position.
• Stellar written and verbal communication skills are essential for effective client interaction.
• The ability to multitask efficiently is a key requirement.
• Excellent phone etiquette is necessary for communicating professionally with clients.
• The ability to compassionately engage with claimants facing unfamiliar circumstances.
• A four-year degree

Preferred qualifications include:

• Prior experience in a law firm/legal field or customer service, and being bilingual is a plus.
• The role involves constant computer and office equipment operation, occasional movement within the office, and communication with colleagues, clients, and vendors.
• Physical demands may include remaining in a stationary position, ascending/descending stairs, and exchanging accurate information in various situations.