Client Services Paralegal

Are you a driven individual looking to join the Client Services Team at Harding Mazzotti, LLP in Albany, NY?

This role offers a fantastic opportunity to delve into the legal realm, with room for professional development and progression!

Key details:

• Position: Paralegal - Client Services
• Location: Albany, NY, US
• Working hours available: Full-time daytime shifts: 9:30 am - 6:00 pm OR 8:30 am - 5:00 pm (with a 30-minute lunch break)
• Night and weekend shifts may become an option post-training completion.

Additional information:

• No prior law firm experience is required - all essential training is covered and compensated for.

Essential Functions;

• Answer incoming phone calls, outbound follow-up, and address inquiries via live chat and website submissions
• Utilize the electronic case management system to initiate new cases and schedule follow-up tasks as needed
• Conduct meetings with individuals who visit in person to gather necessary details to assess their eligibility based on the firm's criteria
• Perform any other duties as assigned

Required Education and Qualifications:

• Strong knowledge of PC applications, including Windows, and Microsoft Office
• Strong organizational skills
• Ability to problem-solve
• Stellar written and verbal communication skills
• Adept at multitasking
• Excellent phone etiquette
• Must be able to communicate effectively and compassionately with claimants who are dealing with unfamiliar circumstances

Preferred Experience:

• Four-year degree
• Prior law firm/legal field or customer service experience
• Bilingual a plus

Physical Demands/Requirements:

• While performing the duties of this job, the employee constantly operates a computer and other office productivity equipment, such as a calculator, copy machine, and printer
• Must be able to remain in a stationary position 50% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc.
• Occasionally ascends/descends stairs
• The person in this position frequently communicates with coworkers, clients, and/or outside vendors
• Must be able to exchange accurate information in these situations