Collector I
Moore Law GroupJob Title: Collector I
About Us: Join our dynamic and fast-paced team at The Moore Law Group, where we are dedicated to resolving debts with unwavering commitment and professionalism. At our core, we value teamwork and collaboration, fostering an environment that encourages individual growth. We believe in investing in our employees' professional development, providing opportunities for career growth, and recognizing and rewarding exceptional performance. As a member of our team, you'll have access to ongoing training and support, ensuring you are equipped with the tools and knowledge needed for success. We understand the importance of work-life balance and the well-being of our employees, which is why we offer a comprehensive benefits package that includes sick time, vacation, health benefits, and a 401(k) program for financial security down the road. Join a workplace where integrity, excellence, and continuous improvement are the pillars of our corporate culture.
Key Responsibilities:
- Effectively communicate with consumers, attorneys, and other parties to resolve debts within client requirements.
- Demonstrate excellent verbal and written communication skills.
- Maintain a high level of customer service and professionalism in interactions with consumers, clients, and colleagues.
- Meet performance expectations for collection efforts, including calls per day, contact percentage, promises/calls ratio, and promises kept.
- Follow up with responsible parties to ensure timely payments per agreement.
- Accurately document account specifics during each contact, adhering to client-specific documentation requirements.
- Ensure compliance with state and federal laws, as well as client and company policies and procedures.
- Determine appropriate next steps for account collections when direct payment efforts are exhausted.
- Treat all individuals with professionalism, respect, dignity, compassion, and empathy.
- High School Diploma or equivalent.
- 1-2 years of debt settlement collections, law firm experience, or 3 years of sales experience.
- 1-3 years of collections experience in any industry.
- Ability to understand and adhere to the firm’s client guidelines.
- Comfortable working in a fast-paced, dynamic environment.
- Passionate about exceeding goals.
- Strong and creative negotiation communication skills.
- Commitment to excellent customer service.
- Proficient in database software and MS Office Suite.
- On-site full-time commitment; not a remote or hybrid role.
Note:
PHYSICAL REQUIREMENTS
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
OTHER DUTIES
AFFIRMATIVE ACTION/EEO STATEMENT
The Moore Law Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.
The Moore Law Group is a drug-free workplace.