Community Resource Coordinator, Footsteps

PROGRAM OVERVIEW:

Catholic Charities of Santa Clara County (“CCSCC”) is one of the largest and longest-tenured nonprofit human service organizations in the Silicon Valley region.  Tracing our origins back as far as 1929, our mission is to serve and advocate for individuals and families in need, especially those living in poverty. Rooted in gospel values, we work to create a more just and compassionate community in which people of all cultures and beliefs can participate and prosper.

Catholic Charities changes lives for good by alleviating, preventing and reducing poverty through holistic and targeted strategies that disrupt poverty and promote economic mobility for Santa Clara County residents, including children, youth, adults, seniors, families, refugees and immigrants, people with disabilities, those engaged with the legal system, and other vulnerable populations, reaching over 86,000 people in the last year alone.

Catholic Charities has launched a major operational initiative called Footsteps: Pathways to Self-Sufficiency. Footsteps is Catholic Charities of Santa Clara County’s visionary approach to disrupting poverty through a family-centered, neighborhood-based, community change strategy that will enable families to get out of poverty and stay there. Our families are on a journey out of poverty and we will accompany them by 1) starting with families and their self-determination; 2) designing our services within supportive communities providing both personal help and the opportunity to advocate for policy solutions; and 3) integrating and coordinating services with a seamless holistic approach.

POSITION SUMMARY:

The Footsteps Community Resource Coordinator will work directly with and report to the Director of Family-Centered Community Partnerships (FCCP) to support, facilitate, and implement  the Footsteps Initiative in Gilroy/South County areas, otherwise known as the Gilroy Neighborhood. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate and support activities, projects, and events between multiple agency programs to support the Footsteps Communities without directly managing them but being mindful of agency strategy, project delegation, and program implementation.


• Lead, coordinate, and promote interagency collaboration with effective verbal and written communication that assure stakeholders are informed of programs, progress, and events in a timely fashion to achieve agency goals in the Gilroy Neighborhood and emerging Footsteps Communities.


• Work closely with staff members to help ensure community members in the Footsteps Communities experience a family-centered, trauma-informed, and seamless welcome when engaging with the agency.


• Participate in the development and documentation of appropriate policies and procedures for all Footstep locations to ensure all staff are trained in these policies.


• Support program staff, volunteers, and partners in the implementation and delivery of all Footsteps Program services and activities, ensuring completion of contract deliverables for example, contracts with schools districts, and partner agencies.


• Help plan, and co-facilitate monthly and bi-weekly work group meetings.


• Manage, supervise, and oversee the coordination, and development of community outreach activities and programming.


• Assist with the ongoing data collection and responsible for required reporting forms, and client and program activity demographics.

SUMMARY OF OTHER DUTIES:

• Participating (and sometimes leading) outreach, engagement, education, door knocking, and coordination activities with families in neighboring schools to promote aligned quality family-centric care.


• Partner with other organizations, agencies and entities to increase access to asset building opportunities so that our clients can benefit from available and increased pathways and partnerships.


• Provide information and resources in the community that are culturally, linguistically, and developmentally appropriate in the community being served (i.e., early care, education facilities, community centers, and neighborhoods) as appropriate.


• Assist program participants in identifying barriers, and/or issues that interfere with children’s healthy development and readiness to learn, upward income mobility, social emotional or health needs and assist them in identifying strategies, programs and services that can be of support to families in need.


• Work with the Director and Program Coordinator on communication to ensure attendance in meetings for successful implementation of the Footsteps Initiative and  programs.


• Learn and share information about outcomes and impacts of CC programs.


• Discuss and share ideas to enhance better support for families and their children.


• Support with the creation, draft, and publish a bi-weekly, internal bulletin that shares information, knowledge, and resources about the Gilroy neighborhood with others throughout the agency.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE

• Minimum of a Bachelor's degree in a related field preferred but not required.


• Experience in community engagement and outreach services preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Must be able to read, write, speak, and understand the English language; bilingual in Spanish is preferred.


• Knowledgeable about local community resources and organization.


• Demonstrate strong coordination, organizational, and time management skills including the ability to run disciplined meetings with agendas, minutes, and tracking of action items.


• Maintain a professional and confidential work environment,


• Ability to plan, organize, prioritize, and multi-task.


• Serve effectively as a member of a team internally and externally,


• Experience working with community members from diverse ethnic, social, and economic backgrounds, with the ability to be culturally sensitive and appropriate,


• Be flexible, proactive, adaptable, and able to work in a fast-paced and  sometimes stressful and changing environment,


• Demonstrated proficiency working with  Microsoft Word, Outlook, PowerPoint, Excel, Google email and calendar, Google Docs and Google Drive. Knowledge of Constant Constant and Canva is a plus.


• Act in alignment with agency values of service, justice and compassion and be able to execute strategies, policies, or other actions required even those with which she/he may disagree.

PHYSICAL REQUIREMENTS

• Fast paced, diverse and dynamic environment.


• The work is sometimes physical, requiring setting up for events which may require transporting or lifting cumbersome materials (i.e., easels, flip charts, refreshments, brochures, chairs, tables); must occasionally lift and/or move up to 25 pounds.


• Must be able to report to service site on a regular and reliable basis.


• Able to deal with stressful situations, uncertainties, change with a positive lens.

OTHER QUALIFICATIONS:

• Criminal background check via livescan fingerprint.


• Must have TB test performed and submit results.


• Provide proof of COVID-19 vaccination and booster status.


• Automobile, valid driver’s license and auto insurance per agency policy; or have access to reliable transportation.

WORKING CONDITIONS:

• Must be able to work a flexible schedule to coordinate and provide services and activities for families during non-traditional hours which includes day, evening, weekend, and holiday hours, and school holidays, as appropriate.


• Able to travel between sites and to offsite events throughout the county, as appropriate.


• Works inside & outside including motor vehicle travel between sites.

HOURS AND OTHER CONDITIONS:

• Standard office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m.


• This is a full-time, non-exempt position. Some evenings and weekends may be required to meet the needs of the program.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.