Court Program Specialist II (Family Court Services) - Lee County

*This position is eligible for a Competitive Area Differential (CAD) as approved by the Florida State Court System up to $2,583.00 annually.

WHY SHOULD YOU APPLY TO THE ADMINISTRATIVE OFFICE OF THE COURTS FOR THE 20TH JUDICIAL CIRCUIT?

• Great working environment
• Growth and Development Opportunities
• Competitive Benefits Package
• Paid Time Off (Vacation and Sick)
• Public Service Loan Forgiveness Qualifying Employer
• Tuition Assistance
• Paid Holidays
• Retirement Plan Options
• 457 Deferred Compensation Plans 

• Experience in the area of family law
• Experience with case management procedures
• Knowledge of family law, domestic violence, and dependency statutes and rules of procedure
• Ability to conduct research and compose concise reports providing thorough and accurate case summaries
• Knowledge of court functions, processes and procedures
• Ability to type 35 correct words per minute (preferred)
• Ability to maintain a State of Florida Notary Public certification

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position; the omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

(1) Differentiated Case Management

• Utilize differentiated case management techniques
• Provide early court intervention and establish case goals and expectations
• Effectively manage cases according to their nature and complexity
• Conduct case management conferences to promote early case resolution and disposition
• Ongoing monitoring of assigned cases to confirm party compliance and increase early case resolution
• Complete comprehensive case reports

• Screen cases to determine appropriate case track assignments according to the Unified Family Court model
• Assess and identify cases involving high conflict or multiple case issues
• Coordinate cases to minimize conflicting court orders
• Demonstrate flexibility and creativity in addressing the individual needs of a family or case

• Query various databases to determine crossover cases
• Compile statistical information and prepare monthly family division reports to determine court performance
• Conduct case research and compose accurate case reports

• Effectively communicate ideas and thoughts, both verbally and in written word, to pro se parties and attorneys
• Clearly and effectively communicate procedures and goals to others
• Ask appropriate questions in order to provide a common understanding of procedures and goals necessary in a case
• Provide quality customer service by timely responding to inquiries
• Maintain composure when dealing with potentially challenging or adversarial parties

• Including but not limited to acting as back-up to the Intake Team as needed and when schedules permit. Cross training is provided for this function

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed in this document are representative of the knowledge, skills and abilities required to be successful in this position. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

Knowledge of:

• Family law court programs and the dynamics of how they interface allowing for effective case management
• Family law, domestic violence, and dependency statutes and rules of procedure
• Court functions, processes and procedures
• Understanding of basic legal terminology

• Apply organizational skills
• Make differentiated case management decisions to determine the most appropriate and effective route for individual cases
• Communicate clearly, concisely, and logically, both orally and in writing, with the public as well as outside agencies and programs
• Conduct research and compose concise reports providing thorough and accurate case summaries
• Exercise discretion and maintain confidential information at all times
• Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary
• Maintain a pleasant demeanor in stressful situations
• Effectively and respectfully work with highly emotional and potentially difficult people
• Work under constant pressure in a fast-paced, high volume office environment
• Efficiently operate a computer and utilize Microsoft Office Suite applications and various other software programs and databases on a daily basis
• Operate office equipment including multiple line telephones, copier, fax, and shredder
• Maintain consistent and regular attendance, which is required
• Work the required hours from 8:30 a.m. to 5:00 p.m. Monday through Friday
• Type 35 correct words per minute (preferred)

EDUCATION and/or EXPERIENCE 

• Graduation from an accredited four-year college or university with a Bachelor’s degree in public or judicial administration, criminal justice, social work, or a related social science. Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.
• Three years of professional, administrative, analytical related work experience. Additional relevant education may substitute for the recommended experience on a year-for-year basis, excluding supervisory experience.
• Experience working with or within the court system as well as case management experience is preferred