CRM Coordinator

Vedder Proce's Chicago office is looking for a CRM Coordinator. The CRM Coordinator reports directly to the Marketing Technology Manager and works in conjunction with Marketing Technology Assistant to maintain the integrity of contact data and information within the CRM system and plays a crucial role in enhancing the firm’s marketing and business development efforts. 

As a CRM Coordinator, your duties will include but not be limited to:

The CRM Coordinator will be responsible for assisting in the implementation and maintenance of the firm’s client relationship management program (Intapp CRM also known as DealCloud).  Other responsibilities include:

Intapp CRM User Skills

• Understand CRM concepts including: client labeling, company association, privacy concerns, data linking, field creation, data change management tools, contact types, use of widgets and dashboards, and other requirements needed within Intapp CRM


• Understand the difference and be able to communicate about the “out-of-the-box” technology platform from Intapp and our bespoke changes for the Vedder instance


• Experience with building and developing reports regarding activities, additional fields, and relationships within Intapp CRM

Function Support Skills

• Understand and be able to document processes required to support the CRM especially those involving other members of the Marketing Dept. or other Departments in the Firm


• Be able to participate in training lawyers by having the communications skills and professional presence to instill confidence


• Work with and manage any outside vendors under the direction of the Marketing Technology Manager

Research Skills

• Perform research, both internally and using internal and external resources, such as the ERM signature scraping tool and enterprise email communications


• Ensuring that changes to contacts are verified


• Provide research and analysis to attorneys, practice group leaders and the marketing department

Data Maintenance and Manipulation Skills

• Maintain the integrity of contact and company record data


• Create, maintain and update lists for mailings and other communications


• Merge duplicate records while ensuring data integrity


• Perform regular data cleanup and standardize company names, address data and ensuring necessary data fields are populated


• Format complex searches and reports

Other

• Serve as backup/support for email marketing activities to Marketing Technology Assistant


• Collaborates with events team as well as the practice development managers on a daily basis


• Understand the importance of keeping all information seen while performing data conversion and cleanup duties confidential

Skills & Competencies:

• Research skills and knowledge of relevant sources of information


• Appreciation for and dedication to maintaining confidentiality


• Attention to detail and accuracy


• Strong interpersonal skills

Qualifications & Required Experience:

• Prior CRM experience or experience managing a large contact database within the legal environment such as DealCloud, ContactEase, InterAction, Hubspot, Salesforce or Microsoft Dynamics is required.


• BA/BS in Marketing, IT, Computer Science, MIS or other related field preferred but not required


• A minimum of two years of demonstrated success in data governance and data management preferred


• A strong working knowledge in Microsoft Office Suite (Word, Outlook, Excel) is required


• Working knowledge of email marketing applications preferred

Equal Employment Opportunity:

Vedder Price P.C. is an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We participate in E-verify.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Vedder Price Recruiting Team at vprecruiting@vedderprice.com.