Customer Relations Representative/Membership Coordinator
NYC Bar Association
Full-time
On-site
New York, New York, United States
$47,000 - $50,000 USD yearly
Position: Customer Relations Representative/Membership Coordinator
Department: Customer Relations & Marketing
Reports To: Associate Director, Membership and Customer Relations Manager
FLSA Status: Non-Exempt
The New York City Bar Association (City Bar), founded in 1870, is a voluntary association of lawyers and law students. The City Bar’s mission is to equip and mobilize a diverse legal profession to practice with excellence, promote reform of the law, and uphold the rule of law and access to justice in support of a fair society and the public interest in our community, our nation, and throughout the world.
Primary Function: Be a direct connection between City Bar members, customers and prospects and the broad array of membership benefits, CLE programs, events, and other services. Respond to member / customer inquiries in an expeditious, accurate, courteous and professional manner. Deliver outstanding customer service to our members, customers, faculty and guests. Serve as an administrative and technical support contact for membership benefits, ensuring that benefits and services are readily accessible to members and that transactions and events are processed and executed seamlessly.
Duties and Responsibilities:
Customer Service:
- Provide exceptional customer service while upselling membership, products and services
- Handle high volume of customer service calls and emails
- Identify and access customer’s needs to achieve satisfaction and build relationships
- Attract potential members by proactively suggesting information about our benefits, services and products
- Resolve online programs technical issues by clarifying customer’s complaints and offering troubleshooting tips and solutions to solve the problem
- Understand MCLE (Minimum Continuing Legal Education) requirements and CLE policies
- Ensure that all membership benefits content and website information is accurate
- Generate attendance reports for membership events
- Respond to membership inquiries. Maintain member records in iMIS database
- Assist with creating and managing special membership submissions/applications, updating membership webpages and promotional materials
- Prepare prospect lists, send prospect emails and follow-up with prospect calls.
Data Entry :
- Accurate data entry of membership applications and registrations for events into IMIS database
- Process E Commerce transactions including the processing of credit cards, checks, auto draft, refunds and cancellations in support of membership
- Assist with the set up and configuration of membership events using multiple software applications and platforms
- Other duties as needed
- Provide administrative support as necessary including filing, photocopying and updating program materials
- Generate name badges and materials for events
Qualifications & Skills
- Associate's degree or higher, or equivalent experience
- Minimum 1-2 years of experience in a customer service environment or membership organization
- Excellent interpersonal, communication, problem solving, and organizational skills are needed.
- Excellent computer skills with knowledge of Microsoft Office. Experience with Freestone and/or iMIS a plus
- Must be a reliable, high-performer in a fast-paced environment
- Must be flexible to work evening hours and early mornings, as needed for programs held before and after general work hours
In-person attendance is required for certain events and meetings, with advance notice. The hybrid schedule is subject to review and revision based on the departmental needs.
Candidates must be authorized to work in the United States. We are not able to sponsor visas for this position.
Starting salary for this position is $47,000- $50,000 for a 35-hour work week, based on experience. We provide a competitive benefits package including generous paid time off (vacation, personal, sick time, holidays including closing this year between Christmas and New Year’s Day, day off each year for volunteer work, extra time off in the summer), choice of medical plans (some offered at almost no charge to the employee), dental, vision, 401K, life insurance, commuter benefits program, Employee Assistance Program, short-term/long-term disability insurance, employee discounts, and more!