Customer Service Associate

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the Customer Service Representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

• You will be responsible for qualifying clients for representation in Personal Injury cases!
• All leads are inbound calls!
• Communicating with Intake Manager and legal support team members about facts on each potential case
• Sending and receiving Intake documents

• Must have a flexible schedule
• Evenings and Weekend Shifts
• Strong sales knowledge, and signing on new clients
• Bilingual
• Spanish & English (Must be fluent)
• 3-5 years of experience in similar legal intake roles/ sales/ call center space
• CRM/CMS experience