Digital Adoption Specialist

The Digital Adoption Specialist will be responsible for designing, implementing, and providing training on various digital adoption technologies (e.g., learning management system, content authoring tools, Whatfix/WalkMe). They will work with other groups on the design and use of technologies within their teams. Digital Adoption is part of the Digital Learning team within the global Learning & Development team and aims to increase learning and technology adoption among employees of the firm.

Learning Design, Development, and Evaluation

• Develop, implement, and maintain digital adoption platforms (DAP) (e.g., learning management system, content authoring tools, Whatfix/WalkMe) across the organization to help measure and improve adoption of technologies.
• Design and participate in learning technology pilots and user acceptance testing; troubleshoot learning systems.
• Create and maintain learning documentation, translating technical topics so they are easily understood by those without technical backgrounds.
• Develop metrics and surveys to assess adoption, benefits, and quality of learning. Provide analytics on progress against learning objectives.
• Stay up to date with current trends in technology, instructional design, facilitation, and project management.
• Identify and recommend areas for continual improvement to ensure high-quality service and effective learning resources.

Facilitation

• Facilitate digital adoption programs through hands-on classroom instruction, software demonstrations and briefings, workshops, one-on-one coaching, and virtual formats (e.g., webinar, videoconference).

Consultation and Support

• Work closely with Learning & Development team members, vendors, subject matter experts (SMEs), and technical teams to implement learning solutions.
• Consult with firm functional leaders on implementing learning technology for their teams.
• Provide support on "how-to" questions and technical issues for implemented digital adoption systems.

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources). 

Education and/or Experience: 

• Minimum of two years of experience in an corporate or legal learning or learning technology role
• Minimum of two years of experience working in or managing learning technology (Cornerstone LMS, SCORM, Camtasia, Articulate Storyline, Whatfix/WalkMe)
• Strong proficiency in Excel, Word and PowerPoint

Preferred:

• Experience with reporting and data analytics
• Familiarity with project management
• Two years of experience in creating user-focused test scenarios with a priority on usability and user experience

Other Skills and Abilities:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity Employer