Director-Knowledge Management

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

OVERVIEW:  The Director, Knowledge Management is a pivotal role responsible for leading both the Knowledge Management (KM) and Practice Management (PM) functions. This position involves close collaboration with executive leadership and with legal and operations teams across the firm to develop and implement strategies aimed at enhancing high-impact operational process efficiency and effectively capturing, organizing, and sharing knowledge and content. The Director will work closely with legal and operations teams to manage the processes of identifying and implementing process improvements and maintaining critical content required for case production. The role also involves developing and executing strategies to streamline operations and enhance knowledge sharing across the firm. Additionally, the Director oversees team management, project management, and the development of initiatives, ensuring the successful execution of all content projects. Partnering with IT to develop and implement solutions that streamline and automate legal team processes is also a crucial aspect of this role.  This hands-on position requires a proactive approach to managing teams and projects, with a strong focus on continuous improvement and innovation.

PRIMARY RESPONSIBILITIES:

• Responsible for the firm’s overall Knowledge Management (KM) and Practice Management (PM) organization, setting its strategic direction, and ensuring effective implementation.
• Collaborate with executive leadership on strategic plan development and implementation for the department in alignment with Firm goals and objectives.
• Promote knowledge sharing through the organization’s operational business processes and systems by strengthening links between knowledge sharing and information systems.
• Manage multiple teams led by senior managers.
• Provide guidance and direction to the KM department, which spans multiple BAL locations with multiple direct and indirect reports.
• Collaborate with all BAL departments to drive development, implementation, and utilize automation and process engineering systems to facilitate faster and higher quality case processing, including creating and maintaining all templates and forms.
• Responsible for overseeing the creation and maintenance of all knowledge and workflow content within BAL’s proprietary immigration management system.
• Manage the development and maintenance of all the legal resources and process infrastructure used by legal teams in their daily case work.
• Promote and support a culture of knowledge sharing throughout BAL, disseminate information about the organization’s legal resources, standards, and tools, and champions the use of KM resources.
• Remain abreast of KM industry best practices and insights to ensure BAL maintains a knowledge center of excellence.

QUALIFICATIONS:

• 10+ years’ relevant and/or industry experience
• Bachelor’s degree required
• Project management experience
• Understanding of proprietary immigration case management software
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Excellent oral and written communication skills
• Ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership
• Proactive and client-service focused.
• Acute attention to detail.
• Ability to create business solutions that meet the client’s needs while maintaining BAL’s overall strategy and vision for growth and development.
• Strong organizational and project management skills.
• Ability to lead a team through goals, collaboration and execution.
• Passion for knowledge-sharing, efficiency, and excellence in all areas of work. Open to new ideas; shares and applies knowledge in daily work and builds partnerships for learning and knowledge sharing.

WORKING CONDITIONS:

• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to perform general office administrative activities: copying, filing, delivering and using the telephone.
• Able to lift and move up to 25 pounds occasionally.
• Regular and on-time attendance.
• Must be able to prioritized, schedule and complete testing required for multiple applications with overlapping schedules.
• A certain degree of creativity and flexibility is required.
• Hours may exceed 40 hours per week.
• Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.

BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to Recruitment@BAL.com.