Email Collections Specialist

Position Summary
Utilizing scripted templates, the right candidate will be responding to customer inquiries via email support to find a meaningful solution for charged off accounts in a fast-paced, goal-oriented department. Candidate should possess a collaborative nature and easily work closely with others following up on collection activities. We are willing to train the right candidate who demonstrates the potential to excel in this role. If you possess the drive to succeed and the ability to work well with others, we encourage you to apply.

Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

• Effectively communicate with consumers, attorneys, and other parties to resolve debts via email, while responding timely and accurately.
• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma, and competence for a wide variety of audiences including management.
• Maintain a high level of customer service and professionalism with consumers, clients, and employees.
• Follow-up with the customer or debt settlement company to ensure payments are made per agreement.
• Accurately document account specifics to ensure factual data is tied to each account on each contact; account specifics must be matched to the email communication while adhering to client’s specific document requirements.
• Take personal responsibility to comply with all state and federal laws and regulations and all client and company policies and procedures.
• Performs other duties as needed to ensure maximum collection efforts are made for the client.
• Determine appropriate next steps to collect on the account when direct payment efforts are exhausted.
• Treat all consumers, clients, and employees in the organization with professionalism, respect, dignity, as well as compassion and empathy.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or equivalent required
• Collections experience in any industry
• Ability to understand the firm’s client guidelines and adhere to them 
• Possess a strong attention to detail
• Able to work in a fast-paced environment
• Passionate about not only meeting goals but exceeding them
• Strong and creative negotiation communication
• Commitment to excellent customer service
• Proficiency with database software and MS Office Suite
• Must be comfortable working on site full time, not a remote or hybrid role

Physical Demands and Work Environment

Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

PHYSICAL REQUIREMENTS

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

OTHER DUTIES

AFFIRMATIVE ACTION/EEO STATEMENT

The Moore Law Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

The Moore Law Group is a drug-free workplace.