Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 18 offices: 13 in the U.S., three in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow our staff exceptional opportunities for professional achievement and career growth.
The firm is searching for a Facilities Management System Analyst to oversee and manage the various software platforms utilized by the firm as a part of its various facilities operations. The ideal candidate will be a highly flexible individual that can manage multiple responsibilities. This position would report to the Director of Facilities Operations.
This position is available as a hybrid work schedule.
Responsibilities:
- Serve as the key liaison between the Real Estate & Workplace Services (REWS) department, IT, and other internal stakeholder groups, ensuring seamless integration and collaboration on technology projects
- Work with REWS leadership to improve efficiency, scalability and value of the facilities and security function through the deployment of technology solutions
- Evaluate overall reporting capabilities and create new reports as needed
- Generate report from various systems as requested
- Role responsibilities for existing applications and platforms in use:
- Function as firm’s representative in communications with vendors. This includes contract management and issue escalation
- Serve as the firm’s product admin, receiving escalated work tickets from helpdesk and working directly with vendor to resolve issues
- Staying current on all releases and communications from vendors
- Collaborate to keep technical and end-user documentation needed to support and use the application/function up to date
- Provide end-user support for applications/functions when required
- Answer application functionality questions
- Update and maintain settings in each system as a global administrator
- Role responsibilities for new projects:
- Work with internal stakeholders to determine, define and gather requirements for application/functions needed
- Handle collaboration with IT teams, including serving as liaison to the vendor to gather required documentation for IT to complete vetting and implementation of product
- Perform feasibility study/cost benefit analysis for any products under consideration
- Develop and communicate business requirements
- Evaluate and analyze current work-flow processes to determine feasibility of automation/product implementation
- Explore application package functionality to satisfy business requirements
- Act as the Project Lead on behalf of REWS for implementation, including:
- Evaluate, review and test applications/functions
- Collaborate on project plans and related project management documentation
- Collaborate on technical and end-user documentation needed to support and use the application/function. This includes working with the internal technical training team on the development of training materials for various user groups
- Directly develop/write training materials related to procedure that fall outside of the technical training team scope
- Create documentation for admin support on new products, including documenting settings, rules, and conventions specific for the firm’s environment
- Co-manage all testing (e.g., pilot testing), including creating the participant list, creating testing instructions, creating communications
- Lead the development of communications for the project
Qualifications:
- High school diploma required. Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related IT discipline highly preferred or equivalent experience
- 5+ years' experience working as a Systems Analyst
- 2+ years’ experience in property management or office operations, including experience with facilities management software
- Experience managing and utilizing a variety of enterprise systems, including visitor management systems, work ticket platforms, hoteling and space management systems, access control systems, mass notification tools, and risk intelligence software to ensure seamless operations and enhanced security protocols
- Demonstrate strong initiative and customer service orientation
- Set priorities and meet deadlines
- Competency with a variety of software including MS Word, MS Excel, MS Outlook, MS PowerPoint
- Strong written and verbal communicate skills
- Possess excellent grammatical and proofreading abilities
- Highly organized and demonstrate strong attention to detail
- Communicate essential information needed for decision making
- Analytical/ decision making responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
The primary location for this job posting is in Palo Alto. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate’s qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows: $81,600 - $110,400 per year.
The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package.
Benefits information can be found here. Equal Opportunity Employer (EOE).