Help Desk Support Specialist - Any Office Location

Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC has an immediate opening for a front line Help Desk Support Specialist located in any of our offices.  A candidate with three or more years of experience working in a legal environment is desired (legal secretary, paralegal, etc.).  We may be willing to train a candidate on the technical requirements depending on that candidate’s level of experience working with attorneys and legal staff.

Responsibilities will include:

• Providing remote support via telephone and remote access to end-users.
• Proficiency in Windows 11 operating system and Office 365 , Net Documents document management system; applications w/emphasis on Outlook, Word and Excel.
• Ability to research technical issues and document solutions in a timely manner.
• Tracking incidents through resolution, providing written solutions to problems for Knowledge Base.
• Communicating effectively with both unskilled and skilled PC users.
• Handling sensitive and/or confidential documents and information.

Job Requirements will include:

• Knowledge of Document Management Systems (Net Documents)
• Proficient in Microsoft Office applications (including PowerPoint presentations, Excel spreadsheets and Word styles, legal numbering, tables, etc.)
• Knowledge of legal systems & usage a plus.
• Ability to work in a fast-paced team environment.
• Attention to detail with emphasis on accuracy and quality.
• Excellent communication and customer service skills.

Must provide minimum authorization to work in the United States. Resumes only accepted for job posted. 

Thank you for submitting your resume. After our hiring committee has had a chance to review all candidates for this position, we will reach out to only those that will be moving on to the next step in our recruiting process. We appreciate your interest in the position and will contact you if further action is necessary.

Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC is an equal opportunity employer and all qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, physical or mental disability, veteran status, gender identity and marital status.