Intake Specialist

Are you passionate about helping people?

We are looking for an up-and-coming Intake Specialist for our growing law firm.

When our prospective clients call us for help, they're often going through an emotionally difficult period. Our Intake Specialist provides our potential clients with the ultimate telephone experience. It requires the right combination of telephone skills, empathy, and the ability to help them understand how to see a better future using our services. You'll play an integral role in creating memorable client experiences. This important position involves administrative duties related to customer service, client intake, client retention, and direct attorney support.

If you have previous legal experience and are looking for that next step in your career, this position is perfect for you.

If this sounds like you, please keep reading.

• Conveys confidence on the phone
• Sets the tone and the pace of the client's phone call
• Shows empathy to clients and puts them at ease during their difficult time
• Treats a call at 4:30 on Friday with the same care and compassion as one on Monday morning
• Demonstrates exceptional communication skills
• Master of calendars and scheduling
• Understands the importance of deadlines and doing good work on time
• Proficient in Microsoft Office and database entry

• Ability to switch gears quickly and think on your feet
• Follows instructions and understands the importance of policies & procedures
• Generates creative solutions to workplace problems
• A go-getter with a strong work ethic
• Legal experience is a plus
• Customer service experience is a plus
• Inbound sales experience is a plus

This is a full-time job, so you MUST be able to work \*in the office\* for 40 hours per week. The first 90 days of employment is a probationary period and you will be considered a temporary employee. There is an opportunity for bonus compensation for outstanding performance and meeting established goals and milestones.

Think you have what it takes to be our next Superstar? For the right person, this will be a highly rewarding position. If this sounds like a good fit for you, you will need to complete a two-step process in order to be considered. If both steps are not completed, you will not get a response from our hiring team. Prepare a cover letter with no more than TWO paragraphs and a closing sentence. In the first paragraph explain what you believe are the 3 most important qualities needed for customer service, and why you believe they are the most important qualities. In the second paragraph tell me why you applied to this particular ad. As a closing sentence please write, “I have read the instructions contained in the job posting and have followed the instructions.” Next, please combine your resume and cover letter into one pdf document and send it to us.