We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
Description:
The IT Senior Endpoint Management Engineer will be responsible for designing, engineering, and implementing Enterprise-class products to support Windows desktops and server environments. This includes Operating System configuration and deployment, as well as software, drivers, patches, and other items that can be centrally deployed and managed.
Additionally, the IT Senior Endpoint Management Engineer is responsible for overseeing the projects and systems managed by the Desktop Integration team, and working with the team to maintain these systems to ensure a high level of quality control and a positive end user experience with firm applications.
Key Responsibilities Include:
Oversee and provide Senior-level support for the Desktop Integration team to keep projects on track and maintain systems, documentation, and processes to provide a positive user experience.
Mentor and coach Desktop Integration team to promote growth of its members.
Liaise with other teams to understand and provide assistance for any necessary integrations with products maintained by the Desktop Integration team.
Design, implement and maintain a standard desktop platform for firm applications.
MDT SCCM Integration for task sequence creation and maintenance.
Gold image creation with Windows 10 for both physical and Virtual Desktop Infrastructure (VDI).
Autopilot configuration and deployment using Microsoft Intune.
Create and test standardized installations for approved applications in order to automate delivery to endpoints.
Implementation of configuration baselines and Desired State Configuration (DSC).
Software update patch management using SCCM and Ivanti Patch for SCCM.
Patching of Microsoft operating systems, Microsoft Office products, and third party products such as Java, Zoom, Flash, Adobe Acrobat, etc.
Application control and privilege escalation using BeyondTrust Privilege Management.
Strong knowledge with creation/implementation/maintenance of Microsoft Group Policy and Intune policies for management of the Windows desktop environment.
Strong knowledge with scripting in Windows PowerShell.Develop and manage Quality Assurance processes to provide assurance and credibility that workstations and deployments function correctly.
Consult with technical staff and users on the evaluation and integration of new and/or specialized technologies.
Maintain up-to-date knowledge of PC hardware specifications and configurations.
Ability to triage issues; work with internal teams and vendor support to drive resolution.
Incident and problem response through the Service Now ticketing system.
Special projects and additional duties as assigned.
Qualifications:
5+ years of experience in an enterprise environment with System Center Configuration manager (SCCM) and/or Intune.
Key Requirements:
Application delivery automation
Patch management
Endpoint imaging
Configuration baselines
8+ years of experience supporting desktop/server systems in an enterprise environment.
Strong experience with performing technical analysis and resolution of application and hardware issues related to the Microsoft desktop/server environments.
Strong experience with recent Windows workstation and server operating systems.
Strong experience with recent Microsoft Office Products.
Strong experience creating successful testing environments.
Intermediate experience with Information Security best practices and baselines.
Experience with basic change management procedures.
Experience with Ivanti products is a plus.
Experience with BeyondTrust products is a plus.
Experience with legal vertical applications is a plus.
Minimum Education:
Bachelor’s degree in a related field
Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below is a list of just some of the benefits we offer: generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty; paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA; FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.
Benefits may vary by position and office.
Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.
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