Law Student Intern - Intake

Job Title: Law Student Intern - Intake
Program: Support Team
FLSA Status: Non-Exempt
Position Status: Part-Time
Reports to: Support Team Manager
Schedule: Mon.– Fri.; Hours to be scheduled between 8:00 a.m. & 2:30 p.m.
                    Work outside of these hours may occasionally be required.

Position Summary
The Law Student Intern – Intake provides essential administrative and client intake support to the firm’s attorneys and staff. This non-paralegal position focuses on client intake, general office tasks, and non-legal research. The intern will conduct initial client interactions, ensure accurate data entry into the case management system, and collaborate with attorneys for follow-up. This position requires a compassionate, trauma-informed, and non-judgmental approach when working with clients, many of whom face sensitive legal issues. It is ideal for law students seeking practical legal experience in intake.

Essential Functions

• Conduct client intake via phone, email, and in-person, ensuring accurate data collection and case management system entry.
• Assist with client screening, determining initial eligibility for services while maintaining confidentiality.
• Provide clients with appropriate referrals to legal and community resources based on their needs.
• Schedule and coordinate client appointments with attorneys, ensuring timely follow-up.
• Assist attorneys with non-legal administrative tasks, including document management, clerical support, and general office duties.
• Provide legal information to callers via the Access and Visitation Hotline regarding parenting orders, conservatorship, child support, and related issues.
• Educate and inform clients on the scope of services provided and refer them to appropriate resources if necessary.

Other Functions

• Support organizing and preparing materials for legal workshops, client meetings, and internal staff meetings.
• Perform general office tasks, such as answering phones, and handling mail.
• Assist in gathering information required for reporting to grant funders.

Location Requirements:

• On-site Austin, TX office

 Competencies (Required)

• Proficiency in Microsoft Office (Word and Excel).
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to handle confidential information with discretion.
• Compassionate, trauma-informed, and non-judgmental approach in dealing with clients.

Competencies (Preferred)

• Proficiency in Spanish.
• Experience with or willingness to learn case management software (e.g., Lega l Server).
• Experience using Adobe, Microsoft Teams, and SharePoint.

Education and Experience (Required)

• Must be currently enrolled in an accredited law school.
• Prior experience in an office or customer service setting is preferred.

Physical Requirements

• Sedentary work that involves sitting most of the time.
• Occasional bending, squatting, and kneeling.
• Exerting up to 10 pounds of force occasionally to lift, carry, push, pull, or      otherwise move objects.

Other Functions

· Perform other duties as assigned. 

Experience (Preferred)

· Experience working with non-profit grant processes.

· Experience working with state and federal grants.

Physical Requirements

· Sedentary work that involves sitting most of the time. 

· Occasional bending, squatting, and kneeling. 

· Exerting up to 10 pounds of force occasionally, and a negligible amount of force as needed, at times to lift, carry, push, pull, or otherwise move objects. 

Acknowledgement: 

The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for this role. Employment with TLSC is on an “at will” basis and may be terminated by the employer or employee at any time with or without advanced notice.