Learning & Development Specialist

Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.

Learning and Development Specialist

FLSA Status: Exempt

Department: IT

Reports To: Director of End User Experience

Location: San Antonio

Jackson Walker, Texas� largest law firm, has an exciting full-time employment opportunity for a Learning and Development Specialist. The incoming Learning and Development Specialist will confidently present one-on-one training sessions, address large groups during conference room demonstrations, and facilitate hands-on training in the Learning Center. It is important that this business professional be self-motivated, understand how adults learn new technology, and communicate complex technical concepts clearly and concisely.

As a representative of Jackson Walker�s IT department, the Learning and Development Specialist is responsible for interpreting, understanding, monitoring adherence to, and educating users about Firm policies with regard to computer usage, electronic record and communications retention, information security, etc.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Specific duties of this position include, but are not limited to:

Course Developer

• Independently evaluate and analyze learning needs and determine appropriate topics and training methods
• Design curriculum using instructional design principles, incorporating practice exercises to support learner retention
• Collaborate with Learning and Development (L&D) team members on course design
• Use Adobe Captivate, Adobe Presenter, Camtasia or other eLearning development tools to create on-demand learning experiences
• Explain concepts using clear and concise language in written end-user reference materials

Presenter and Coach

• Deliver instructor-led classes, demonstrations, and other presentations � locally, online, or remotely
• Consult with attorneys and staff to determine the best procedures and technology tools based on workflow analysis
• Consult with practice group leaders to learn about their unique business needs and technology issues, and provide news and information about upcoming technology changes and improvements
• Communicate technical information verbally in a logical, organized, and concise manner
• Educate L&D and End User Services team members to ensure service readiness

IT End User Services Team Member

• Act as liaison between the IT department and end user groups
• Analyze and evaluate new applications and technology and make recommendations for their configuration and implementation
• Additional duties and special projects, as assigned by the Learning and Development Manager

QUALIFICATIONS:

• Experience designing courses and content for the following types of software applications:
  • Word processing, email, and spreadsheets (Microsoft 365 and/or Windows 11 preferred)
  • Document management systems (iManage Work 10 preferred)
  • Document comparison tools (e.g., WorkShare Compare)
  • Time entry (e.g., Aderant Expert, Carpe Diem, DTE)
  • VoIP telephone and voicemail systems (Cisco preferred)
  • Mobile technologies (iPad and iPhone preferred)
• Expertise in adult learning theory and instructional design principles
• Ability to work independently and make autonomous decisions regarding courses of action with regard to technology education for the Firm
• Ability to communicate effectively and professionally, both verbally and in writing
• Demonstrate above-average attention to detail and pride in their work product
• Ability to successfully manage time to meet deadlines

Education:

• Bachelor�s degree from an accredited college or university preferred

Years of Experience:

• Three to five years� experience designing and presenting technology training in a legal or other professional service organization

Working Conditions:

• Normal office environment with little exposure to excessive noise and temperature.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.