Legal Account Resolution Specialist - Collector

$2k Retention Bonus during your 1st year of Employment!

Are you looking to start your career in the Legal field or continue a career in customer service? Join our Team!

Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting.

They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-judgment, legal stage of collections; managing files throughout the legal process is an important responsibility in this role. If you have a strong focus on customer service and learning paired with technical skills, please read on and apply to be considered.

Schedule:

• 8:00am - 4:30pm, Monday through Friday during Training


• 8:00am - 4:30pm after Training


• No weekends or evenings

Responsibilities/Duties/Functions/Tasks: 

• Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts


• Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution


• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval


• Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account


• Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts


• Obtains information to handle debit and check payments by phone


• Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets


• Makes decision for next activity on consumer files and monitors file for expected outcomes


• Follow-up to ensure all available options are utilized to achieve payment of debt


• Meets minimum standards for daily calls, files worked and goals


• Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements


• Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line


• Complete all required training applicable to assigned position


• Additional duties as requested or required

Qualifications:  

• High school diploma or general education degree (GED)


• 1-3 years relevant customer facing experience or an equivalent combination of education, training, and experience


• Ability to type 30 wpm with accuracy


• Knowledge of basic computer operation, including internet research


• Communicates effectively verbally and in writing


• Must pass a background check and drug screening. In accordance with recent changes to Ohio law, we do not test for THC/Marijuana

Compensation and Benefits: 

• The compensation is $17.00 per hour, plus uncapped monthly bonus opportunities, with an average annual bonus of $10,000


• Employees proficient in Spanish may receive additional compensation


• Hybrid Schedule potential after 6 months


• Paid Time Off (PTO) - 16 days annually + 8 Company paid holidays


• Competitive benefits -- Medical, Rx, Dental, Vision, Life, and Disability Insurance after 30 days and 401(k)


• Promotional opportunities from within the firm


• Employee Perks Available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.


• Earn incentives through monthly contests in a fun team environment


• Commuter Flexible Spending Account for Parking or Public Transportation


• Onsite fitness center (available to join)

Weltman/WWR is an Equal Opportunity Employer committed to Excellence through Diversity!