Legal Operations Manager

Join the Evolution: Become a Part of MDK

Established in 2002, MDK emerged as a pioneer in default services law. Through dedication, determination, and unwavering support, MDK has transformed into a leading force. We seamlessly integrated technology with legal expertise to offer comprehensive professional services. 

Today, our diverse portfolio spans residential and timeshare mortgage default services, a national bankruptcy practice, and title closings, extending our reach to clients nationwide. Rooted in our mission to chart uncommon paths to success, we embarked on a strategic reorganization in 2022, transitioning from a traditional hierarchy to an agile team-based structure. 

This bold move underscores MDK's commitment to enhancing client service and fostering a thriving work environment for Team MDK. Embracing agile methodology, we've streamlined our resources into legal pods, ensuring consistent and compliant delivery of services through standardized procedures. 

At MDK, we believe in nurturing talent and fostering personal growth. Our culture is one of curiosity, collaboration, and continuous learning. From exploring diverse professional avenues to contributing to our vibrant Culture Council, MDK empowers you to pursue your passions and advance your career. 

We prioritize work-life balance through flexible hybrid work arrangements and a robust Volunteer Time Off program. As advocates for your success, we provide ongoing development opportunities to help you realize your full potential. 

Don't just take our word for it – MDK has been recognized as one of the Best Places to Work by Columbus Business First magazine and honored with the Best Law Firm designation by US News and World Report. Join us, and discover the most successful version of yourself at MDK. 

Thank you for considering MDK as your next career destination. 

Essential Duties and Responsibilities:

• Apply MDK policies, procedures, and culture to lead and support the team in achieving our mission and values.
• Manage team schedules, timecards, and staffing to ensure seamless operations.
• Collaborate with attorneys to create a motivating and productive work environment focused on delivering quality legal services.
• Support team development by addressing challenges, fostering collaboration, and working with HR when needed.
• Monitor performance and quality, providing feedback and ensuring compliance with MDK standards.
• Develop and oversee educational plans to promote skill growth and career development.
• Conduct interviews, make hiring decisions, and oversee training for new team members.
• Review team workflows for quality, encourage open communication, and promote accountability.
• Identify and recommend process improvements to enhance efficiency and agility.
• Manage client, regulatory, and court relationships, resolving conflicts to maintain satisfaction.
• Promote teamwork across the firm, ensuring consistent delivery of legal services aligned with MDK guidelines.

• Bachelor’s degree in Business, Management, Organizational Leadership or related field.
• Minimum of 5 years’ experience in a management role. Experience in a financial or legal environment is advantageous.
• Experience in an agile environment is preferred, but not required.
• Requires travel to the Columbus, Ohio office 1-2 times a month.
• Collaborative work style with a proven ability to effectively motivate and lead employees.
• Process-oriented mindset with a focus on continuous improvement.
• Excellent problem-solving skills.
• Strong customer service skills.
• Exceptional written and oral communication abilities, along with strong interpersonal skills.
• Proficiency in Microsoft Office Suite and strong computer skills.

Schedule & Benefits:

Our team works Monday through Friday, general business hours. We offer a hybrid schedule, which allows our employees the flexibility to work from home and in the office.

MDK provides a comprehensive benefit package, which includes:

• Medical, dental, and vision insurance.
• Company-paid short-term disability and life insurance.
• 401(k) plan, with an employer contribution.
• Paid time off.

Additional perks:

• Paid time to volunteer in the community.
• Paid holidays.
• Casual dress code.
• The opportunity for career development and advancement.

Learn more about MDK by visiting www.mdklegal.com or visit us on LinkedIn or Instagram.

The Manley Law Firm LLC d/b/a MDK and its affiliates are Equal Opportunity Employers. We have a no tolerance policy for discrimination at our workplace. We are committed to working with and providing reasonable accommodations to all applicants. We respect everyone from fair wages to equal opportunities for growth and movement here at MDK.