Legal Support Center Supervisor

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 150 list, placing us among the top 150 law firms in the country.

Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at www.mybeneschbenefits.com.

Working with Us - Come and "Be Benesch!"

We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.

Want to know more? To hear from some of our team, click here: https://www.beneschlaw.com/careers/index.html

Benesch is proud to announce the opening for a Legal Support Center Supervisor in our Cleveland office! This position is hybrid and has work from home flexibility.

Position Summary:

Our Cleveland office has an amazing opportunity for a Legal Support Center Supervisor who is looking to utilize their experience and skill set in a variety of areas of practice. This role is perfect for the experienced legal assistant or word processor who is looking for that next step in their career. Someone who wants to work with different practice groups, never have the same day twice in a row when it comes to work and assist with a variety of legal matters. The Legal Support Center Supervisor is a working supervisor who daily engages with legal assistants and attorneys to provide support in one of the nation's fastest growing law firms and assist litigators in an energetic, fast-paced environment.

The LSC Supervisor coordinates workflow, supervises and evaluates LSC personnel, work product, and assists with projects that come into the Center. This position creates LSC policy and procedure guidelines, as well as schedules for all shifts.

Essential Functions:

1. Manages the overall operations and personnel within LSC ensuring the timely and accurate completion of all requested work.

2. Provides training and mentoring to team members to enhance their skills and efficiency. Serves as a working member of the LSC team by actively picking up incoming projects as required.

3. Monitors and approves timecards and PTO requests for all LSC personnel.

4. Acts as a resource person in software training and implementation for LSC personnel and end users.

5. Provides operators with explanations of unusual job requests.

6. Manages LSC workflow by monitoring all incoming projects; monitors LSC deadlines, advising originators of potential problems; makes required adjustments to LSC workflow schedule to ensure timely completion of documents; and responds to all end user inquiries regarding document scheduling, production and quality control.

7. Coordinates regular and overtime scheduling of LSC personnel; coordinates scheduling of special projects.

8. Designs, recommends and coordinates pilot projects for testing new procedures, keyboard and software applications as well as new equipment.

9. Oversees the use and maintenance of word processing software and tools, ensuring they are up to date and functional.

10. Plans, prepares and maintains up-to-date operator and user manuals.

11. Maintains a thorough knowledge of LSC functions and Firm procedures.

12. Assists the Director of Administrative Practice Support in the development, design and implementation of word processing training programs for system users.

13. Ensures that all LSC staff communicate properly and promptly with Benesch personnel and external clients at all times and that they exhibit a high level of customer service at all times.

Additional Responsibilities:

1. Assists in the interviewing process of LSC staff candidates.

2. Performs other duties as assigned.

Confidentiality:

Due to the nature of your employment, various documents and information, which are of a confidential nature, will come into your possession. Such documents and information must be kept confidential at all times.

Qualifications:

The LSC Supervisor must have a High School Diploma and prior experience as a legal assistant or word processor in a service organization, preferably legal. Supervisory experience is required. A high level of accuracy in both typing and proofreading is a must. Strong knowledge of Word, Excel, PowerPoint, Outlook, DocXtools and other programs required. Must possess an excellent customer service attitude.

Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216-363-4578 or email at cwatson@beneschlaw.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities