Marketing Database Specialist (Hybrid)

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

Description:

The Marketing Database Specialist will enter and maintain contact, engagement and opportunity records in InterAction, the firm CRM system. This position reports to the Marketing Database Manager.

Key Responsibilities Include:

• Perform data entry for the firm’s CRM database for contacts, companies, engagements and opportunities.
• Work with Marketing and IT to develop and enhance data acquisition tools and data feeds to capture engagements, contacts and other CRM information through multiple means.
• Work with attorneys, paralegals and staff to acquire legacy data as well as ongoing contacts, engagements and opportunities.
• Update data records, generate reports, monitor data changes on a daily basis (DCM tickets).
• Conduct regular audits of the database to ensure the integrity of the data and coordinate firm and practice group mailings and event invitations.
• Research all returned email and mail and update contact information as appropriate.
• Merging duplicate contacts and ensuring that people are associated with companies.
• Standardizing company names and address data.
• Completing required fields for engagement records.
• Completing opportunity records, including meetings, referrals, etc.
• Resolving and promoting contacts, ensuring that necessary data fields are populated.
• Running data integrity searches and producing reports.
• Researching and processing data change requests and following up with users (attorneys, marketing, staff, etc.) as necessary.
• Assisting with other marketing projects as needed.

Qualifications:

• 2+ year's professional experience.
• 1-3+ years of prior CRM experience preferred (InterAction 6.0 or higher).
• Excellent organizational skills.
• Ability to manage multiple priorities and tasks.
• Excellent written, verbal skills.
• Outstanding interpersonal skills.
• Candidates must also be very proficient in Microsoft Office 2016 or higher (Excel, Access and Word).

Minimum Education:

• Bachelor’s degree in a related discipline.

This position may be filled in the District of Columbia and New York. In accordance with the District of Columbia Wage Transparency Law, New York State Pay Transparency Law and New York City Human Rights Law, the pay range for this position in the District of Columbia is $26.60 - $40.00/hr, in New York State is $23.20 - $34.80/hr, and in New York City is $27.80 - $41.80/hr. These ranges are specific to these locations and may not be applicable to other locations. An individual's actual compensation will depend on the individual's qualifications and experience.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.  Below is a list of just some of the benefits we offer: generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty; paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA; FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.

Benefits may vary by position and office.

Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.