Office Assistant

Primary Responsibilities

• Receive, process, and scan all in and out bound mail 
• Manage inbound/outbound phone calls and text messages
• Input data into case management software (Needles)
• Greet clients and visitors, escort them to conference rooms
• Deposits
• Processing Payments
• Assist Case Mangers with scheduling
• Manage shared email boxes
• Office Inventory Management

Qualifications

• 2+ Years Office Experience 
• High Attention to Detail
• Type 55 Words per Minute
• Scheduling Experience
• Customer Service Experience
• MS Office, Word, Excel & QuickBooks

Preferred

• Bilingual (Spanish)

Key Performance Indicators

• All messages must be managed and responded to in no more than 10 days after receipt
• No more than two substantiated complaints either internal or external 
• Shared inboxes are checked, and emails distributed daily. Ensure each inbox is emptied by end of business each day. 
• Provides scheduling oversight for the Case Managers. When issues are found, contact the appropriate Client Liaison to correct. 

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift to 15 pounds at a time

Salary

Starting pay $20 p/h