Process Improvement Analyst (Hybrid)

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

General Description:

The Process Improvement Analyst will be responsible for identifying, documenting and implementing improvements to existing legal practice and technology processes and workflows. This role will be critical in driving process optimization, risk reduction, efficiency, data-gathering, automation and AI implementation within practice groups. This role will also work closely with our Legal Project Management Team.

Key Responsibilities and Essential Job Functions:

• Analyze current processes to identify inefficiencies and areas for improvement.
• Lead the design, development, and implementation of process improvement initiatives.
• Conduct risk analysis to identify potential areas of improvement.
• Consolidate existing feedback from stakeholders, design and implement a survey to ensure process improvement meets current needs.
• Cross collaborates with appropriate Knowledge & Innovation team members to analyze data for informed decision-making.
• Document processes and create a working guide of training materials on best practices.
• Work collaboratively with the Pricing/LPM team to identify opportunities for process improvement related to specific client and matters.
• Utilize current technology solutions, work in collaboration with Pricing/LPM to improve workflows and operations related to specific clients and matters.
• Lead workshops to define process change, act as a liaison between teams to ensure objectives and goals have internal stakeholder support.
• Assist in change management strategies for successful adoption of new processes.
• Build internal consensus and communicate effectively to address concerns and manage change resistance.
• Provide ongoing onboarding and training for existing and new team members.
• Monitor the impact of changes and adjust as needed to achieve desired outcomes.
• Identify and implement key performance indicators (KPIs) for tracking process performance.
• Prepare and present regular reports to senior management on achievements and challenges.
• Special project and duties as assigned.

Required Skills:

• Excellent analytical and problem-solving skills, with the ability to analyze complex processes and identify areas for optimization.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

Required Qualifications & Education:

• Bachelor's degree in Business Operations, Computer Science, Information Systems
• 5+ years of experience in the legal industry within the areas of change, process, or project management.
• Strong understanding of process improvement methodologies such as ITIL, PMBok, BPMN, or similar frameworks.

Preferred Qualifications & Education:

• Power BI Certification/Data Visualization
• Operational knowledge in HighQ, Smartsheet

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage

This position may be filled in the District of Columbia or New York.  In accordance with the District of Columbia Wage Transparency Law, New York State Pay Transparency Law, and New York City Human Rights Law, the pay range for this position in the District of Columbia is $81,200 - $121,800/yr, New York State is $70,600 - $127,200/yr and in New York City is $84,800 - $127,200​/yr. These ranges are specific to these locations and may not be applicable to other locations.  An individual's actual compensation will depend on the individual's qualifications and experience.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.  Below is a list of just some of the benefits we offer: generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty; paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA; FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.

Benefits may vary by position and office.

Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.