Process Server Performance Manager

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

We are a team of over 400 with offices in Los Angeles, Phoenix, Oklahoma City, Chicago, Brooklyn and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years, and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

The Manager of Process Server Performance Management supervises and manages Specialists and Leads on the Process Server Performance Mangement team. This utilizes a training and development background to improve the quality of our service to our independent contractors and maximizes relationships with other teams and departments to ensure that ABC’s service to our clients are superior to their expectations.               

Key Responsibilities 

• Continuously renew and analyze process server's performance to identify areas of improvement 
• Provide ongoing training, mentoring and support to develop team member's skills, as well as process servers.
• Analyzes data related to process server performance to identify potential outliers in need of further improvement
• Analyzes data related to performance, including monthly performance reviews, level-up recommendations, and performance improvement plans as necessary
• Coordinates with other Leads and managers within the Process Server-related Departments on department-wide projects
• Manages timecards and scheduling for Process Server Management team, including but not limited to time off requests, approving timecards, and fixing errors on timecards

Qualifications:

• 2 years in a leadership role
• Attention to detail and experience training complex rules and requirements to new hires are a large part of the position
• Ability to communicate effectively in both verbal and written form
• Writing experience in a professional or higher education environment preferred
• Experience and proficiency with Microsoft Office

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 11 paid company holidays each year
• Disability insurance
• Employee assistance program
• Referral program

Starting Pay: $68,000 to $92,000 per year plus bonus 

Job Type: Full Time

Preferred Work Location: Seattle, WA,