Receptionist

Join the Evolution: Become a Part of MDK

Established in 2002, MDK emerged as a pioneer in default services law. Through dedication, determination, and unwavering support, MDK has transformed into a leading force. We seamlessly integrated technology with legal expertise to offer comprehensive professional services. 

Today, our diverse portfolio spans residential and timeshare mortgage default services, a national bankruptcy practice, and title closings, extending our reach to clients nationwide. Rooted in our mission to chart uncommon paths to success, we embarked on a strategic reorganization in 2022, transitioning from a traditional hierarchy to an agile team-based structure. 

This bold move underscores MDK's commitment to enhancing client service and fostering a thriving work environment for Team MDK. Embracing agile methodology, we've streamlined our resources into legal pods, ensuring consistent and compliant delivery of services through standardized procedures. 

At MDK, we believe in nurturing talent and fostering personal growth. Our culture is one of curiosity, collaboration, and continuous learning. From exploring diverse professional avenues to contributing to our vibrant Culture Council, MDK empowers you to pursue your passions and advance your career. 

We prioritize work-life balance through flexible hybrid work arrangements and a robust Volunteer Time Off program. As advocates for your success, we provide ongoing development opportunities to help you realize your full potential. 

Don't just take our word for it – MDK has been recognized as one of the Best Places to Work by Columbus Business First magazine and honored with the Best Law Firm designation by US News and World Report. Join us and discover the most successful version of yourself at MDK. 

Thank you for considering MDK as your next career destination. 

Essential Duties and Responsibilities:

• Manage incoming calls for our eight offices, efficiently handling a high volume of inquiries.
• Research and retrieve information from the firm’s case management system to address calls accurately
• Prepare, redact, notarize, and process basic legal documents with a high level of accuracy.
• Greet visitors at the main office, ensuring they are directed appropriately and that security protocols are followed.
• Direct voicemails and faxes to correct team or individual.
• Update client systems throughout the day as needed.
• Monitor the case management system and take ownership of assigned tasks.
• Maintain a clean and organized reception area and front conference rooms at all times.
• Ensure the hospitality kitchen is stocked and ready for visitors.

Requirements:

• At least three years of experience in a customer service role; prior legal experience is a plus.
• Active notary strongly preferred, or willingness to become a notary upon hire is required. 
• Position is on-site Monday through Friday. Must be able to work in our Columbus office. 
• Excellent communication and customer service skills, with a friendly and professional demeanor on every call.
• Proven ability to stay calm under pressure while efficiently managing a high volume of calls.
• Basic Skills with Microsoft Office.
• MDK team members are: 
  • Flexible & adaptable. They are open to ideas, and open to expressing their own creativity.
  • Eager to learn new skills to advance their knowledge, growth, and welcome challenges.
  • Those who thrive in a fast-paced environment. Remaining engaged is key to being successful.
  • Collaborative and able to build upon shared knowledge.
  • Respectful. MDK team members should not only hear others but feel heard as well.

Schedule & Benefits:

This position is Monday through Friday, 8:30am – 5:00pm, in our Columbus office. MDK provides a comprehensive benefit package, which includes:

• An hourly wage of $20-22/hour depending on experience ($41,600 - $45,760 annually, assuming a 40-hour work week).
• Medical, dental, and vision insurance.
• Company-paid short-term disability and life insurance.
• 401(k) plan, with an employer contribution.
• Paid time off.

Additional perks:

• Paid time to volunteer in the community.
• Paid holidays.
• Casual dress code.
• The opportunity for career development and advancement.

Learn more about MDK by visiting Attorneys & Professional Services | MDK (mdklegal.com) or visit us on LinkedIn or Instagram.

The Manley Law Firm LLC d/b/a MDK and its affiliates are Equal Opportunity Employers. We have a no tolerance policy for discrimination at our workplace. We are committed to working with and providing reasonable accommodation to all applicants. We respect everyone from fair wages to equal opportunities for growth and movement here at MDK.