If you are interested in using your exceptional organizational, planning, phone, and computer skills to be part of a growing law firm, this might be the job for you!
We are seeking an experienced Receptionist to grow our team. Our Receptionist will mainly be responsible for answering the telephone, and being the first point of contact for former, current, and potential new clients, and other callers/guests/visitors on the phone and in person, providing friendly, empathetic customer service to individuals from the time they make initial contact with Klie Law Offices through the indefinite future; thereby increasing referral business and positive reviews. Other duties include maintaining the cleanliness and order of the main areas of the office, receiving and processing mail as well as maintaining, updating, and organizing case files. This position requires empathy, discipline, focus, organization, attention to detail, and a positive attitude.
This position will handle important administrative duties related to direct legal production team support, customer service, and office management. Must be able to maintain the ability to remain calm and collected in a fast-paced environment in high-pressure situations.
- Is compassionate, friendly, and smiles when answering the phone and greeting clients.
- Treats callers with respect, does not allow being busy to get in the way of providing good customer service, and makes clients feel like the most important thing.
- Is a team player and will never say “That’s not my job”.
- Adapts to change and embraces growth.
- Is focused and strives to produce high-quality work for clients.
- Has a good eye for detail and impeccable organizational skills.
- Is able to think outside of the box and has great problem-solving skills.
- Conquers case management systems and the Microsoft Office suite, including but not limited to calendars, e-mail, word processing, and the internet.
- Can change gears quickly while not taking the request for changes personally.
- Understands the importance of entering deadlines and events into the case management system accurately.
- Can deal with a boss who is always busy, might not give much direction, might get distracted by new exciting things, and who finds administrative tasks to be a bit of a hassle.
- Is not afraid to point out that you need more training or communication from your boss in order to get your work done.
- The Receptionist should have a high school diploma.
- The Receptionist should have some prior office experience and experience with business phone systems and office computer systems and software.
- The Receptionist should have a pleasant speaking voice and be able to politely handle emotional callers.
- The Receptionist should be able to navigate several computer screens and toggle back and forth between them.