Parnall Law Firm, New Mexico’s largest Personal Injury law firm, seeks a talented Receptionist to join our growing team! Apply today to learn why Parnall Law’s exceptional company culture, commitment to client service, and dedication to upholding our mission and values have earned us a place among Albuquerque’s best places to work year after year.
Job Details:
Position: Receptionist (Front Desk)
Job Type: Full-time-In Person
Location: Albuquerque, NM
Benefits:
Health, dental, & vision insurance
Life and long-term disability insurance
401(k)
PTO/Select paid holidays
Opportunities for community outreach
A positive, fulfilling, caring environment where learning and growing are encouraged
In-office health bar
Annual company goal trip
Requirements
High school diploma or equivalent
Office or customer service experience preferred
Ability to work on-site
Duties/Responsibilities:
Attendance at firm huddle every Monday at 8:00 am
Attendance at mini huddles with Lead Tuesday through Friday at 8:00 am
Transfer phones to/from Answering Service at 8 AM / 5 PM
Answer phones by the second ring and direct caller to the person who can help them – or if unavailable, help them.
Greet people at the door and offer them beverages/try to make them comfortable
Prepare Daily Intake paperwork
Scan, name and upload all mail, hand-deliveries, or faxes to SmartAdvocate daily
Direct calls to the right person with as much efficiency and diplomacy as possible.
Weed out unwanted callers.
Provide prompt and courteous service for every caller and visitor.
Become familiar with clients and callers to help document the case and handle client issues that arise, whether the CM or paralegal can help or not at that moment.
Posting all messages in SmartAdvocate promptly and accurately.
Helping the Case Managers/Paralegals with data entry and other office tasks when not receiving calls or visitors.
Uploading client photos to their case file
Housekeeping
Make sure water, coffee and other beverages are available for all meetings
Clean/organize the reception area, copy room and conference rooms
Correspondence
Assist Marketing or case workers with any mailings, when requested.
Calendar
Make general appointments at attorneys’ request (i.e. meetings, CLEs, Rotary, events, etc)
Data Entry
Post case and provider information into SmartAdvocate
Miscellaneous
Help out any team members when requested.
$16 - $16 an hour
Parnall Law Firm is an Equal Opportunity Employer.