Oversee client complaints under the guidance of the Chief Operating Officer and Director of Legal Operations. Create quarterly performance reports using key performance indicators ("KPIs") for regional attorney reviews. Assign cases from the Director of Legal Operations to regional attorneys to meet their KPIs. Attend scheduled morning legal department meetings. Review regional attorney cases regularly to ensure high-quality legal services. Conduct quarterly performance reviews with the Director of Legal Operations. Conduct annual performance reviews with the Director of Legal Operations. Assist in attorney recruitment and hiring procedures when required. Support new hire onboarding and training for regional legal staff. Participate in billing and account management meetings as necessary.
Salary: $120,000 - $130,000 plus quarterly bonuses.
Leads the regional legal team by: