Senior Manager of Information Governance

With eleven offices across the United States, 450+ professionals and 350+ staff professionals, Manatt, Phelps & Phillips LLP (www.manatt.com), is a multidisciplinary, integrated national professional services firm known for quality and an extraordinary commitment to clients. The firm’s groundbreaking approach—bringing together legal services, advocacy and business strategy—differentiates Manatt from its competitors and positions the firm to provide a unique and compelling value proposition.

Opportunity

The Senior Manager of Information Governance has a specialized focus and expertise in Information Governance (IG) risk and compliance issues. This position will be responsible for the information governance operations including physical and electronic records storage, file tracking and inventory, safekeeping, records centers, integration of records of lateral hires, managing standard folder title/root folder titles, information life cycle management, etc.. The role will have an understanding of global regulatory laws with which the firm must comply specific to records and information management. The Senior Manager of Information Governance will be responsible for developing procedures, policies, and programs to promote, monitor, maintain, and train on compliance with laws, local guidance, and firm policies. This role will provide guidance on how evolving technologies are used, including AI tools, and how data is stored or used. The Senior Manager of Information Governance will report to the Firm’s Associate General Counsel.

Key Responsibilities

• Develop goals and objectives for Operations in conjunction with IG strategic planning.
• Develop preliminary annual operating budgets and monitor monthly expenditures.
• Develop, implement and maintain systems and procedures for physical and electronic records storage, file tracking and inventory, and safekeeping.
• Develop, implement and manage processes and systems to manage the life cycle of physical and electronic files.
• Develop, implement and manage systems and procedures for the integration of information and records for lateral hires.
• Apply industry principles and theories of data protection, privacy and business confidentiality to the records and information management process in coordination with IS Security.
• Manage standard file titles for physical records in the RMS and root folders and optional folders in the DMS.
• Manage direct report workflow, as required.
• Develop and implement IG training programs for end users.
• Develop and maintain documentation of IG operations procedures.
• Understand all aspects of the Firm’s IG Policy and be able to articulate relative obligations to Firm stakeholders.
• Negotiate and recommend vendor contracts for records operations functions. Manage vendor relationships and analyze vendor relations specific to performance, contract compliance, and quality/accuracy controls to ensure business partner compliance with contract terms.
• Identify projects and coordinate resources to ensure successful completion of projects and achieve organizational goals and objectives.
• Manage records facilities ensuring adequate space and security. Includes preparation and maintenance of long-range space and equipment needs.
• Develop and maintain processes and services for digitizing information.
• Identify, develop, and maintain relationships to maximize support and accomplish organizational goals.
• Remain current in emerging technologies and trends to manage information assets; recommend appropriate changes to improve records functions.
• Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests.
• Support business professional development and continued educational opportunities
• In collaboration with immediate supervisor and HR, participate in hiring, performance appraisals, counseling, other employee lifecycle events.
• Ad hoc projects as required.

Qualifications

• 10+ years direct applicable experience in the field (e.g., experience working in Records & Information Management as well as experience with one or more RIM enterprise technology solutions used for the management of both physical and electronic information, e.g., iManage Govern, HP WRM, ARM, FileSurf, LegalKey).  Law firm experience strongly preferred.
• Experience with WorkSite.
• Bachelor’s degree in a related field; IS, Library Science, Records or associated discipline preferred.
• Minimum of 3+ years of management experience in relevant roles.
• Strong technical skills relevant to IG management and document management systems (RMS/DMS), including data mapping; data conversion; document properties and metadata management (classification, coding and security); data protection, privacy and business confidentiality; and bar code technology and hardware.
• Strong understanding of GARP (Generally Accepted Recordkeeping Principles) preferred.
• Certified Records Manager (CRM) credentials and/or Information Governance Professional (IGP) credentials preferred.
• Experience managing vendors, supplier process and vendor selection.
• Prior budget management experience.
• Demonstrated ability to deliver high quality work while maintaining a client service focus.
• Superior communication and interpersonal skills, including the ability to gather information from a broad range of sources and influence others to make changes.
• Ability to function in a fast-paced, service-oriented environment, prioritize multiple projects on a daily basis, adjust to shifting priorities, all with a “can-do” “roll up the sleeves” attitude.
• Strong planning, project management, analytical, organizational and problem-solving skills.
• Ability to work independently (self-motivated with proven ability to anticipate problems and move things forward with limited direction and varying deadlines) and as part of a team with a proactive and positive style that fosters collaborative working relationships.
• Deep personal commitment to integrity, excellent judgment, and the highest standards of ethics.
• Ability to work discreetly with confidential information and situations.
• Proficient in Microsoft Office Suite.
• Ability to travel as needed.

The base annual pay range for this role is between $150,000-$185,000. The base pay to be offered will vary and depend on skills and qualifications, experience, location and will also take into account internal equity. A full range of medical, financial and/or other benefits dependent on the position will also be offered.

EEO/AA EMPLOYER/Veterans/Disabled

Manatt is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, physical or mental disability, religion, creed, national origin, citizenship status, ancestry, sex or gender (including gender identity, gender expression, status as a transgender or transsexual individual, pregnancy, childbirth, or related medical conditions), age (over 40), genetic information, past, current, or prospective service in the uniformed services, sexual orientation, political activity or affiliation, genetic or and any other protected classes or characteristic protected under applicable federal, state, or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.

This employer will provide the Social Security Administration  (SSA) and, if necessary, the Department of Homeland Security  (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking  adverse action against you, including terminating your employment. 

Employers may not use E-Verify to pre-screen job applicants or  to re-verify current employees and may not limit or influence the  choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid,  this employer uses E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services’ (USCIS) photograph. If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).