Senior Product Manager

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

OVERVIEW:

The Senior Product Manager is responsible for leading the strategy, development, and execution of product initiatives to drive business value and enhance user experience at BAL. This role involves working closely with cross-functional teams, including engineering, design, marketing, and stakeholders, to define product vision, roadmap, and requirements. The Senior Product Manager will leverage data, business insights, and user feedback to make informed product decisions and ensure alignment with company goals. Moreover, the Senior Product Manager is the driving force for leveling up the Client Experience of the Cobalt® case management system.

PRIMARY RESPONSIBILITIES:

• Define and execute the product vision and roadmap in collaboration with key stakeholders, specifically our Client Experience Steering Committee
• Gather and prioritize product requirements based on market research, user feedback, and business objectives.
• Lead and mentor junior product team members by delegating and strategizing on activities such as sprint planning and backlog refinements.
• Collaborate with engineering teams to translate business needs into detailed product requirements and user stories.
• Partner with design teams to ensure an intuitive and engaging user experience.
• Monitor key performance metrics and leverage data analytics to make data-driven product decisions.
• Work closely with internal and external stakeholders to communicate product updates and manage expectations.
• Own the end-to-end product lifecycle, from ideation to launch and iteration.
• Champion best practices for product development and ensure alignment with company goals and industry trends.
• Oversee user acceptance testing (UAT), integration testing, and functionality testing to ensure product quality.
• Identify and track bugs or product issues, working with engineering teams to implement solutions.
• Develop product documentation, including release notes, user guides, and internal training materials.
• Conduct product demos and training sessions for internal teams and clients.
• Gather, catalog, and prioritize feature requests from stakeholders and users.
• Effectively manage multiple projects and initiatives with competing deadlines.
• Other duties as assigned.

QUALIFICATIONS:

• Experience in process and software architecture documentation.
• 5+ years of experience in product management, business analysis, or a related field.
• 3+ years of experience as a product owner, including requirements gathering and user story writing.
• Experience managing the full product lifecycle from strategy to execution.
• Familiarity with software development lifecycle (SDLC) and agile methodologies.
• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
• Strong experience working in an agile development environment with scrum methodologies.
• Proven ability to lead and influence cross-functional teams.
• Expertise in using JIRA for sprint tracking, backlog management, and roadmap planning.
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical and problem-solving skills, with experience in using data to drive decision-making.
• Ability to develop and present product strategies to stakeholders and executives.

This Senior Product Manager role is ideal for individuals passionate about building impactful products and driving business growth through innovation and user-centered design.

WORKING CONDITIONS:

• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to perform general office administrative activities: copying, filing, delivering and using the telephone.
• Able to lift and move up to 25 pounds occasionally.
• Regular and on-time attendance.
• Must be able to prioritized, schedule and complete testing required for multiple applications with overlapping schedules.
• A certain degree of creativity and flexibility is required.
• Hours may exceed 40 hours per week.
• Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.

BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to Recruitment@BAL.com.