Technology Support Analyst I

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Technology Support Analyst I is an integral part of Latham’s Technology team and will be responsible for providing support to the office by resolving complex desktop, notebook, and remote computing issues, as well as the installation and maintenance of Firm PC and notebook computer hardware and software, while setting up and providing support to desktops, notebook systems, hardware, and customer-related services, as well as providing support to printers, Multi-Functional Devices (MFDs), and PDAs including configuring and troubleshooting. This role will be located in our New York office. Please note that this role requires a full-time in-office presence, and a schedule of 11 AM - 7 PM.

Other key responsibilities include:

• Troubleshooting problems involving hardware, systems software, and applications software; troubleshooting a variety of symptoms in order to diagnose the actual problem, and determining whether problem is with technology or end user training and solves problem
• Providing assistance to end users for firm-approved applications using a variety of different methods, including Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary
• Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors, and peripheral hardware; also scanning computers for viruses
• Keeping abreast of new technologies, and reviewing appropriate Technology media sites
• Working with Blackberry Enterprise Server, Blackberry UEM & Work to support our mobile platform; assessing situations quickly and providing solutions for remote access issues

We’d love to hear from you if you:

• Display knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage, iManage Work 10, and Litera ChangePro
• Demonstrate expert knowledge of standard hardware components and peripherals
• Possess well-developed and professional interpersonal skills and the ability to interact effectively with people at all organizational levels of the firm

And have:

• A Bachelor’s degree in Computer Science or Information Systems, or equivalent experience
• A minimum of three (3) years of technology support experience
• Experience in installations and upgrades, training, and technical documentation 

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Please click here to view the full job description for this role.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. 

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