Our rapidly growing law practice is seeking a full-time Legal Intake Specialist to join our team! This position sets paid appointments for attorneys. You will use your sales experience to overcome objections. You’ll survey prospective clients and empathize with them on the details of their cases, manage new client onboarding and data entry, and help our lawyers book and manage their appointments. We’ll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great writing and spelling skills, and a passion for helping others, apply today!
- This position is 80% sales and 20% Clerical
- Your primary responsibility is to schedule prospective clients for paid appointments to meet with a lawyer to discuss their divorce, child custody, child support, adoption, or contempt case
- Your role is to listen to the client with care and empathy and schedule the people for appointments who we can potentially help and to direct the people we can't help to other available resources
- You will type detailed, sensitive confidential notes with accuracy at the same time that you are listening to the client.
- You will use your sales training and skills to build rapport, discuss features and benefits, and overcome client objections and schedule prospective clients to meet with our firm.
- Draft emails and business correspondence without the use of templates.
- Follow-up with leads generated (prospective divorce and family law clients who have indicated that they need help_ online, via telephone, referrals and other sources. Calendar dates and document calls
- Handle sensitive and confidential data with care and in accordance with company policy
- E-file legal documents online
- Maintain prospective client reports and other sales data