Telephone Intake Representative

Are you passionate about connecting with people and making a meaningful impact? Do you want to be a vital part of a dynamic legal team? If so, we have an exciting opportunity for you!

We are a family law firm located in the heart of Houston, Texas, and we need a Telephone Intake Specialist to join our dedicated team. This isn’t just a job; it’s a chance to be the welcoming voice and first point of contact for individuals seeking our legal expertise.

This role is not only about answering incoming calls and emails from prospective new clients; it's about being the first point of contact, providing crucial information about our firm and services, and building a friendly and engaging rapport.

You will have the opportunity to showcase your excellent communication skills by screening potential clients, answering inbound calls, making outbound follow-up calls, and maintaining detailed records of all communications. Plus, earn extra compensation each week for your diligent work!

If you're an organized, enthusiastic individual who enjoys engaging in meaningful conversations, apply now!

• Answer incoming calls and incoming e-mails from prospective new clients to set appointments
• Provide crucial information about our firm and services.
• Build and maintain a friendly, engaging rapport with clients.
• Screen potential clients to determine if they meet our criteria.
• Make outbound follow-up calls and keep detailed records of all communications.
• Earn additional compensation each week for your commitment and diligence.
• Interview and screen prospective new clients while building rapport with friendly, engaging communication
• Provide information about our law firm and its services
• Follow up with prospective new clients
• Maintain telephone notes and other records of communication with prospective new clients
• Other related tasks

• Prior Family Law experience is a super plus!
• Prior outstanding customer service or sales experience
• Mature
• Empathetic and compassionate personality
• Ability to build rapport with clients
• Positive and professional demeanor
• An organized, enthusiastic individual who thrives on meaningful conversations.
• Excellent communication skills and a genuine desire to help others.
• A proactive, detail-oriented approach to managing tasks and communications.
• Excellent written and verbal communication skills
• Learn computer software easily
• Ability to Type 45+ WPM
• Ability to prioritize and multitask