Virtual Assistants

The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts.  We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.”

Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty

Our Law Firm The Ward Law Group is currently hiring VIRTUAL ASSISTANTS with customer service and sales background. We have openings in different departments of the firm (Training is provided).

We are hiring for:

• Client Support Specialist
• Reductions.
• Demands preparation Specialist
• Medical Management Specialist.
• Intake Case Manager.

As a virtual assistant you will work from home, your contract will be as an independent contractor and we offer full time positions (40 hours per week), we are looking for candidates that have experience in sales and customer service, with ability to adapt easily to changes and work in a fast paced environment, ability to work independently.

Schedule availability is required (40 hours per week - 2 days off - Based on schedule need you might have to work 1 day of the weekend with in the same 40 hours).

Virtual assistant responsibilities will vary depending of the department you are hire for, some are but not limited to:

• Answer, screen, and forward incoming calls to the appropriate person.
• Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.
• Log phone calls and documents into online document management system.
• Assist office staff with clerical duties to include faxing, copying, and organizing/maintaining files.
• Maintaining frequent communication with client and answering questions.
• Obtaining insurance coverage information timely.
• Following up with medical treatments and ensuring proper care.
• Obtaining medical provider records and bills.
• Communicating with insurance company on treatment status and updating adjuster information on the system, among others responsibilities.

Virtual Assistant Job Qualifications and Required Skills:

• Must be punctual.
• Commitment to work overtime on occasion.
• Must speak English and Spanish fluently.
• Have solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Must be a self-starter and multi-tasker.
• Ability to work independently.
• Must have a Computer (Desktop or Laptop) Core I5 or above, 12 GB of Ram, at least Windows 10 installed.
• USB noise cancelling headsets.
• Webcam for daily meetings and huddles.
• Internet speed must be 35Mbps Download and 

We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a percentage match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients!

All your information will be kept confidential according to EEO guidelines.