Workplace Experience 24/7 Agent

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Workplace Experience 24/7 Agent is an integral part of Latham’s Workplace Experience team and will be responsible for providing best in class customer service support to clients and personnel requesting reception, facility, conference room, emergency notification, and travel support services, while utilizing a customer interaction system to provide high-quality, knowledgeable, and consultative customer service and administrative support for workplace experience related tasks. This role will be located in our Chicago office. Please note that this role requires an in-office presence twice a week. 

Other key responsibilities include:

• Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service
• Providing high touch customer service to all visitors and guests
• Contributing to a team environment that ensures all Agents are equally taking ownership of department tasks and responsibilities
• Ensuring cross departmental collaboration to guide an inquiry to the appropriate resource

We’d love to hear from you if you:

• Demonstrate excellent written and verbal communication skills
• Display exceptional customer service skills with the intention to go above and beyond for every request
• Possess the ability to assess situations and take action without the direction of others

And have:

• A high school diploma or equivalent
• A minimum of three (3) years of prior workplace experience, receptionist, technology, hospitality, or inbound customer service call center experience, preferably 
• Administrative experience and familiarity with professional services organizations

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. 

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