Workplace Experience Host

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Workplace Experience Host is an integral part of Latham’s Workplace Experience (WE) team. This role will be responsible for providing a warm, professional welcome to the Latham offices, setting the stage for a positive and productive stay, while integrating people, space, and technology to provide a globally consistent, welcoming, and productive experience. This role will be located in our Chicago office. Please note that this role requires an in-office presence Monday - Friday 9:00 am - 5:00 pm CT. 

Other key responsibilities include:

• Front desk support
  • Welcoming all personnel and external visitors
  • Registering visitors, coordinating details with building security and administration
  • Answering all calls and inquires at the front desk
  • Maintaining inventory emergency kits, proper storage of hazardous materials, and report and/or remove unsafe furniture or materials

• Supporting the daily workflow
  • Anticipating internal and external guest needs by understanding in-office services and work areas
  • Building and maintaining guest profiles to tailor support
  • Executing processes and strategies for in-person client support utilizing the firm’s Workplace Experience technology tools: EMS, ENVOY, LW Go, CIC, etc.

• Conference center/meeting support
  • Coordinating internal and external office events in accordance with local responsibilities 
  • Spot cleaning, tidying, and reconfiguring amenity spaces, pantries, cafes, soft seating, and other areas
  • Executing the food and beverage experience including menu planning, sourcing new vendors, set-up, presentation, and breakdown
  • Coordinating inventory, purchasing and ongoing maintenance of catering equipment, supplies, and conference furnishings; makes recommendations for repair, replacement, and/or upgrades of required equipment
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Possess the ability to foster an atmosphere of belonging
• Display the ability to communicate effectively and adapt with ease 
• Possess high EQ skills and have the ability to respond with appropriate behavior

And have:

• A High school diploma or an equivalent
• A minimum of two (2) years of hospitality or customer service management experience

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. 

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