Job Description
Join Our Team at Litera: Where Legal Technology Meets Excellence
Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.
As a Customer Communications Specialist, the ideal candidate will be responsible for crafting various customer communications, including end-of-life notices, nurturing messages, and product updates. In addition, the specialist will play a vital role in coordinating the logistics for voice of customer program meetings, developing a comprehensive library of communication templates, and creating engaging newsletters.
Key Responsibilities:
Develop and implement communication strategies for customer end-of-life notifications, nurturing campaigns, and product updates.
Design and deliver high-quality PowerPoint presentations for internal and external stakeholders.
Coordinate customer advisory board meetings, including communications, scheduling, and material preparation.
Build and maintain a library of communication templates to streamline the creation of consistent and brand-aligned messages across various platforms.
Write, edit, and distribute content, including newsletters.
Collaborate with cross-functional teams, including Marketing, Products, Customer Care and Customer Success, to ensure alignment and effectiveness of communication efforts.
Utilize exceptional verbal and written communication skills to articulate complex information clearly and persuasively to diverse audiences.
Monitor and report on the effectiveness of communication initiatives and adjust strategies as needed.
Qualifications:
Bachelor’s degree in Communications, Marketing, Public Relations, or related field.
Minimum of 2 years' experience in customer communications, marketing, or a related customer-facing role.
Proven experience in creating and managing customer communications, preferably in a corporate or legal environment.
Proficiency in Microsoft PowerPoint and other presentation tools.
Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.
Excellent verbal and written communication skills with a keen eye for detail.
Experience in developing communication templates and standards.
Adept in creating engaging newsletters and managing distribution lists.
Ability to work independently as well as part of a team in a fast-paced environment.
Creative thinker with a customer-focused mindset.
Why Join Litera?
The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.