Inside Sales - Client Relations Specialist

About Us
Grand Canyon Law Group is Arizona’s top criminal defense firm, known for our unmatched dedication to protecting our clients' rights and securing their futures. We stand by our clients with compassion, offering support and advocacy during challenging times. We build trust through honesty, ensuring transparent and clear communication every step of the way. Our focus on results drives us to achieve the best possible outcomes, making a tangible difference in our clients' lives.

Position Overview
We are seeking a dynamic and motivated Client Relations Specialist to be the first point of contact for individuals in urgent need of legal help. This is a fast-paced, in-office sales role where quick decision-making and the ability to close same-day or with short-term follow-up are critical. You won’t be selling a "want" — you’ll be selling a need where every second counts. Professionalism, empathy, and the ability to communicate urgency are essential to your success in this role

Key Responsibilities:

• Conduct initial consultations with potential clients facing criminal charges
• Gather essential case facts and communicate the importance of timely legal action
• Follow up and retain clients quickly—many sales are same-day
• Present case information to attorneys for assessment
• Maintain clear and consistent communication with leads

Qualifications:

• Proven ability to excel in fast-paced, high-stakes sales
• Strong communication, closing, and follow-up skills
• Ability to quickly build trust and rapport with clients
• Familiarity with Clio or HubSpot is a plus
• Bilingual (English/Spanish) preferred but not required

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Monthly bonus
• Performance bonus

Experience:

• Sales: 1 year (Required)

Language:

• English (Required)