Office Manager/Receptionist

 AlerStallings is looking for an experienced Regional Client Administrator (RCA). Our RCA is a mix of a Receptionist and Office Manager. Unlike other law firms, this is NOT just an administrative role – you are a vital part of sales and operational teams. 

As an RCA, you would be responsible for (1) all incoming and outbound client communication and correspondence (phones, digital and traditional postage), (2) managing all internal operational aspects of your region’s office(s) (inventory and client experience), (3) maintaining our client filing system, and (4) providing world class customer service. 

Our RCA Team is recognized as both the face and heart of AlerStallings. They are responsible for delivering our first impression and being the point of contact for all client communication. 

AlerStallings’ unique approach to legal services is redefining financial planning – we participate in weekly TV & Radio Shows across Ohio. And it is working, we are one of the fastest growing companies in Ohio, with close to 20 offices and regularly recognized as one of the most innovative law firms in the country. 

What we ask

· Client Service Excellence: Understanding that we are entrusted with legal planning for catastrophic and end of life situations is a huge responsibility – that we do not take lightly.

· Be The Heart: Ensure our Attorneys are supported so that we can help more families – while being the compassionate front-line for our communication and client experience to our clients.

· Commitment: we know we must earn your trust, but we expect every recruit to be committed to our process and systems of managing client services and support to learn the AS-Way.

· Ownership: taking ownership and personal pride in the operational excellence and appearance of your office location(s), ensuring they have all the necessary items to deliver a world-class client experience.

What we need:

• Two (2) years+ of administrative support experience (must include phone support).
• Expertise in Microsoft Office (including Teams).
• Excellent grammar, spelling, proofreading and communication soft skills.
• GRIT – we built this company brick by brick on a blue-collar mindset where accountability, ownership, problem-solving, and toughness still matter in this workplace.

What we provide:

· RCA Captains – you will have multiple dedicated supporting RCA Team Leaders that help you manage (1) workload and (2) policy and training needs.

· Competitive Salary - $50,000 - $65,000.

· Benefits - Generous time off policy, Health Insurance, Vision Insurance, Dental Insurance, 401(k), & Life Insurance.
 

WORK SCHEDULE 

Work hours are 8:30 am - 5:30 pm with a 1-Hour lunch. 

Seminar Support is also required. Seminars take place in the evening and on average, RCAs support two seminar nights per month. Any hours worked in excess of 40 per week will be paid as overtime.

If you want to help us change the world of law and are looking for a highly challenging and rewarding career, please fill out our application and send over your resume.

You can also learn more at www.alerstallings.com.