Supervisor, Operations

Position Purpose:  Under general supervision, the Operations Supervisor responsibilities include training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up-to-date with the progress of administrative duties.

Responsibilities/Duties/Functions/Tasks:

• Supervises, coaches, monitors, motivates, advises and provides feedback to Department staff to ensure day to day activities are being handled as needed.
• Ensure staff is meeting production goals, complying with company standards and federal collection laws.
• Evaluates employee performance, administers discipline, and maintains proper records.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Reviews employee e-time entries, approves overtime and time-off requests, and coordinates employee work schedules to ensure adequate staffing.
• Provide technical, advisory, and moral support to the department to ensure both positive customer and team member experiences.
• Conduct daily and month end reviews and audits of processes and transactions to ensure all are accurately recorded,
• Ensure all batches have been completed prior to end of day
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.
• Coordinates and oversees special projects.
• Recommends new approaches to drive continuous improvement.
• Complete all required training applicable to assigned position.
• Additional duties as requested or required.

Qualifications:

• Associate's Degree from college or technical school or an equivalent combination of education, training, and experience.
• 2+ years’ experience in related field with progressive levels of responsibility.
• Displays strong leadership skills and the ability to deal with difficult situations.
• Strong communication skills, both oral and written.
• Strong interpersonal skills, high energy level and positive attitude.
• Knowledge of applicable collection laws, where applicable.
• Proficient skills in Microsoft applications which include Word and Excel.

Compensation and Benefits:

• Competitive Pay Based Upon Experience
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information.
• Promotional opportunities from within the Firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. Positive office environment with regularly scheduled parties, contests, and community support initiatives
• On site "Bistro To Go" vending and fresh foods available
• Free parking
• Free onsite fitness center for all employees

EOE Statement: WWR/Weltman is an Equal Opportunity Employer.