Product Owner

Job Description

Join Our Team at Litera: Where Legal Technology Meets Excellence

Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.

Overview: We have an exciting opportunity for an experienced Product Owner to join a driven team of product professionals dedicated to helping customers and internal stakeholders focus on what matters. We are looking for an enthusiastic, self-motivated, and energetic Product Owner to join our team. The role will be for Litera’s AI product Foundation Dragon/Insights.

The Product Management team works closely with customers, prospects, partners, service, sales, and engineering teams to guide new features and products from idea to release. As a Product Owner within our Firm Intelligence group, you will translate business need into technical requirements to deliver technology solutions to help make our customers happy. In this role, you will work closely with many diverse groups both inside and outside the company, be a bridge of communication to solve problems, deliver fantastic products, and help drive success at Litera.

The Product Owner works closely with our customers, prospects, partners, service, sales, and engineering teams to guide new features and products from idea to release, working with scrum teams to define and execute changes to products. This includes understanding key customer workflows to identify gaps and pain points, and creating solutions to solve problems and derive value, translate business needs and technical requirements into epics and user stories for scrum teams to execute and eventually deliver solutions to help make customers happy.

This role works closely with many diverse groups both inside and outside of Litera, is a bridge of communication to solve problems, delivers fantastic products that drive strategic value for customers and help drive success at Litera.

Key Responsibilities:

• Drive the Agile software development effort by acting as the voice of the customer to define and clarify user stories with the scrum teams through ongoing team collaboration, business acceptance testing, use case development and data analysis
• Collaborate with internal and external stakeholders to further define the product strategy and vision. Partner with services, sales, and development teams to act as the voice of the customer and to channel feedback, mediate, and drive consensus between these groups
• Partner with the Product Manager to manage and prioritize the backlog based on the agreed product roadmap
• Participate in agile ceremonies - daily standups, sprint kickoffs, user story grooming, sprint reviews and retros.
• Maintain the product backlog and support the product team in daily activities including backlog grooming, defect prioritization, and establishing clear system behaviors. You ensure the team is aligned with the product’s vision and long-term objectives.
• Participate in customer interviews and partner with product manager in requirements gathering and discovery work.
• Translate complex business problems and technical requirements into well-defined epics and user stories
• Determine MVPs (Minimum Viable Product) and break items out into key phases and deliverables\
• Work with UX/UI team to ensure workflows are meeting accessibility and usability standards
• Oversee the development pipeline including UAT to ensure the business units are aware of development releases and approvals are provided
• Work with customer service, marketing teams and QA to successfully release new versions of products as well as create sales and training materials around the new versions
• Constantly review the competitive marketplace and products

Role Progression:

Within 1 month, you will:

• Complete new hire onboarding, including eLearning courses, instructor-led training, and more
• Train on Litera’s core values and get an overview of our solutions
• Meet team members and review goals, initiatives, and specific objectives
• Meet with Key Stakeholders: Build relationships with internal stakeholders (engineering, marketing, sales, customer support, executives) to understand their expectations and priorities. Review and understand core market problems, value propositions, and features of the product
• Learn our current product roadmap
• Learn the product roadmap creation, development, and release processes
• Drive Backlog Refinement: Take full ownership of the product backlog. This includes setting priorities, refining user stories, and ensuring that epics and features are clearly aligned with business and customer needs.

Within 3 months, you will:

• Have developed a deep understanding of the products your teams create and support.
• Become an autonomous member of the Product team and independently plan work to meet deadlines
• Plan your first release with Product Managers and Engineering
• Create internal documentation and conduct internal training on new features and functionality
• Report progress on sprint and release goals

Within 6 months, you will:

• Collate your own operational and product insights to promote continuous improvement and foster a kaizen culture
• Own Sprint Execution: By this time, you are actively driving sprints, ensuring the team is delivering high-value features on schedule. You’re removing roadblocks, providing clarification, and ensuring smooth collaboration between teams
• Develop strategic relationships with key stakeholders across the business
• Ensure that your backlogs are refined such that they have a rolling runway of at least 6-9 months in accordance with the product roadmaps

Qualifications:

• At least 3 years+ of experience as a product owner in agile environments, although more experience is welcome
• Strong/high English proficiency. You must have excellent communication skills, written and verbal, with the ability to take complex business requirements and translate them to a form that is widely understandable
• Tech savvy and a proven track record of successfully managing product development in innovative and evolving sectors (artificial intelligence experience beneficial)
• Exceptional adaptability and resilience, maintaining effectiveness under pressure and through change
• Product management or development process knowledge, including but not limited to having a certification on Scrum methodologies (eg. CSM, CSPO or PSM)
• Experience of working in the legal or legal technology industries is desirable, especially experience with Knowledge or Experience management.
• Comfortable using collaboration and CRM tools such as Teams, M365, JIRA, Confluence and Salesforce.
• You can think through and advise about how minor changes or requests can have strategic impacts across all levels of the business
• Metrics-driven: Strong analytical and synthesis skills are a must, including the ability to absorb and process large amounts of data into actionable information.
• You are comfortable speaking with a wide range of stakeholders, willing to travel when appropriate, and able to seek out conversations and discussions yourself
• You are self-motivated with curiosity about how our customers work, and passionate about delivering great user experiences
• You are comfortable balancing competing priorities while working with and solving problems for customers. You do not shy away from awkward situations or being clear when you cannot commit to something
• You have attained a bachelor’s degree or higher

Why Join Litera?

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment

• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact

• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together

• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.

• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles