Product Support Executive

Job Description

Join Our Team at Litera: Where Legal Technology Meets Excellence

Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.

Overview: As a Product Support Executive, you'll be the go-to pro tackling technical issues and fielding inquiries to ensure users love their experience with Litera. You'll deliver top-notch assistance via email and phone, focusing on product installation, configuration, and issue, all while being a vital member of our customer support frontline.

Qualifications:

• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business Administration) or equivalent experience.

• Hands-on experience in application support/software support/desktop support

• Strong technical aptitude and ability to quickly learn new software and hardware.

• Excellent communication and interpersonal skills, with a customer-first mindset.

• Ability to prioritize and manage multiple issues simultaneously.

• Ability to perform remote troubleshooting and provide clear instructions

• Experience in creating support documentation

• A team player with the ability to work independently when necessary.

• Familiarity with law firms and legal technology preferred

Work Environment:

• This position may require working in an office or remotely, as per the company's policy.

• Flexibility to work different shifts or additional hours as needed to accommodate customers in various time zones.

Preferred Skills:

• Experience in resolving technical issues with SaaS products, coupled with a fast-learning curve for mastering new applications.

• Strong communicator with an aptitude for breaking down complex issues into user-friendly language.

• Quick at problem solving and a commitment to delivering high-quality support in a fast-paced environment.

Why Join Litera?

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership role