Renewals Account Manager

Job Description

Join Our Team at Litera: Where Legal Technology Meets Excellence

Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.

A Renewals Manager is part of our Sales team and is responsible for coordinating the renewal process for an assigned group of customers from quotation through to closure. This is a high impact position that is focused on maximizing outcomes resulting in recurring revenue growth and retention. It is a fast-paced, high-volume opportunity that is fun and where results directly impact our business’ success. Our customers’ recurring business allows Litera to invest, hire awesome talent, and continue to innovate.

A Day in the Life

• A Renewals Manager will primarily interact with customers via email, phone and video conference.

• Coordinate customer deliverables across sales, customer success, finance, and partner teams

• Develop single, multiple, and co-termed product renewal order forms

• Update and manage key information and reporting in Salesforce

• Track progress using dashboard and reporting

• Understand NPS, Net Retention and other influencing metrics

• Position the value and benefits of our software to show ROI

Role Progression

Within 1 month, you will:

• Complete new hire onboarding including eLearning courses, instructor led training, role specific mentorship and more

• Get trained on Litera’s core values and see an overview of our solutions

• Meet with key stakeholders across the business that you will interact with frequently

• Review and understand assigned territory

• Learn best practices, processes, and business tools used including Salesforce, Microsoft Outlook, Tableau and our renewal quoting solution

• Understand influencing metrics

• Shadow customer engagement activities

Within 3 months, you will:

• Independently create and deliver customer renewal order forms

• Interact with primary customer contacts direct

• Have learned how to position value delivered from our solutions

• Understand how to overcome initial pricing objections and plan predictable dialog

• Independently plan work to meet deadlines and manage priorities

• Forecast, mitigate risk and plan for success

Within 9 months, you will:

• Build customer relationships with multiple persona levels

• Identify areas for process improvement to positively influence customer experience

• Participate in cross functional initiatives to drive breakthrough differences

• Develop skills as a leader of your own business within the business

• Mentor new hires on the team

• Participate in bi-annual performance review process

About You

• You get things done and routinely meet metric-based goals

• You are customer service focus, strong attention to detail, and ability to excel in a fast-paced environment

• Demonstrate the skills to be promoted or sought out to advance the team, department, and organization

• A strong desire to keep learning new things

Why Join Litera?

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment

• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact

• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together

• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.

• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles

California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington residents is $50,000 to $70,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Litera offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements).