Job Description
Join Our Team at Litera: Where Legal Technology Meets Excellence
Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.
Overview: As an SRE at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.
The Site Reliability Engineer (SRE), will play a key role in the availability, reliability, and resiliency of Litera’s SaaS applications and technology services. You will participate in designing, building, enhancing, and supporting next-generation applications and services while safeguarding vital systems. You will follow and uphold industry best practices for configuration management, change management, incident management, application monitoring, resource scaling, high availability, and disaster recovery. This position will focus primarily on resolving software defects and supporting on-premises customer-maintained software products.
Key Responsibilities:
Subject matter expert for SaaS-hosted applications and underlying architecture
Tackling unique challenges across the organization
Addressing escalations and providing ongoing support for customer-facing applications
Participating in a 24x7 SRE team on-call rotation
Performing root cause analysis for major outages and incidents
Automating processes to reduce toil
Building and maintaining product availability and performance dashboards
Recommending/implementing solutions to continuously improve the environment
Maintaining security compliance and configuration standards
Organizing and leading cross-functional teams to resolve critical production issues
Managing organizational disaster recovery events and processes
Writing and maintaining technical documentation
Be a technical leader by mentoring others within the organization
Be dependable and present for the team
Qualifications:
2+ years debugging applications and performing defect management
2+ years working with cloud providers (AWS/Azure)
1+ years working with container orchestration technologies
1+ years working with configuration management tools (Terraform)
Prior work experience as a Site Reliability Engineer or Support Engineer role
A good working knowledge of enterprise monitoring and alerting tools
Strong problem-solving skills and reverse engineering discipline
Able to troubleshoot server operating systems (Windows/Linux), databases, and web servers (IIS/Apache)
A solid grasp of software engineering best practices and agile methodologies
An understanding of application service scaling
A capacity to research and recommend architectural changes
Able to simplify and explain complex issues
Ability to learn new technologies and concepts quickly, unafraid of ambiguity
An understanding of ITIL and service management processes
Working knowledge and experience tuning databases
Comfortable working in a fast-paced environment
A strong sense of urgency
Able to maintain a professional composure during pressure conditions
Preferred Skills:
Experience working on SaaS teams
Experience working in regulated environments (SOX, HIPAA, PCI)
Industry relevant certifications
Software development experience
A background in application security and compliance
Why Join Litera?
The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.